Warranty and Aftercare

We want you to be completely happy with your electric bike.

Buy with Confidence

We want you to be completely happy with your electric bike.

Which is why we offer a complete satisfaction guarantee: 5 days or 100 mile (whichever is earliest) .

That means if you ride your e-bike for 5 days and you don’t absolutely love it, or you get 100 miles of riding under your belt and you’re not really feeling it, return your Riese & Müller e-bike to EDEMO and we’ll give you your money back.

It means buying an e-bike from EDEMO is completely risk-free.

Riese & Müller also offers a number of warranties too for peace of mind:

Individual accessories and components have a one year limited warranty.
While Bosch components carry a two year warranty
And the frame a 5 year warranty against breakages.

The team at EDEMO also offer an unbeatable level of aftercare too.

So if you have any questions about your e-bike or any problems at all, or you just want recommendations about kit, give us a call.

We’re always happy to help.

What do people say about EDEMO's service?

Alice Arnott

I came across these guys as I couldn't find a stockist in Scotland who did the bike I was looking... for. From the get go the staff were really helpful, I mostly dealt with Jen, they didn't bat an eyelid at my many requests and changes including delivery to central Scotland - working around my timescales. Brilliant service!read more

Neale Broadhead

Great service from choosing the correct model to delivery and tuition - all part of the service... which is Platinumread more

Michael Dod

Excellent service. Dan guided me through all the choices, Jen organised the delivery and kept me... updated, and AJ delivered the bike and got me set up and going. The team let me know I can come back to them anytime for any help or support I might need.read more

Mike Richards

I had a test ride booked and was pointed to a very steep hill to try the bike on and then a... reasonably flat cycle-way to give me an idea of different riding scenarios. Enjoyable test ride. Got back to the shop and had a talk about the bikes and tried a different model. I got some very helpful advice, decided on the bike and purchased it. They delivered the bike to my home and spent some time running through all the features and adjustments I could make. Very happy with the bike and the service from Edemo.read more

John Harcus

It was such a pleasure to buy my bike from Edemo after years of dealing only with internet based... suppliers. I used the Bristol based office/workshop and enjoyed the entirely personal service provided by AJ who also delivered my bike to me when it was ready and explained how to operate and maintain it. In particular I felt reassured that Edemo would continue to provide support during my ownership of the bike. Great service throughout!read more

Mark Anderson

A top team! Really know their products, are willing to invest the time in helping you understand... them as well. One of the best sales and service experiences I’ve ever gone through! Now bought two bikes from them! Just cannot fault any aspect of their service delivery.read more

Timm

Another 5* review from me.If you were on the fence of spending the extra £££ on a R&M, visit the... shop and test ride one of their bikes. They seem to have most, if not all their models in store.Very friendly service too :).read more

Isabel Bourne

We received absolutely brilliant customer service from Edemo. They all have really in depth... knoweldge about the different bikes so could answer any question. We could test ride any bike we wanted which is so important. They were really accomodating with our Bike to Work scheme. When we bought the bike it was delivered with a really in depth handover, and after sales support is very helpful. Can't fault them!read more

Paul Bradburn

A really excellent service, especially from the workshop team who had no problem ordering extra... parts from Germany and helping me make changes to the Multicharger I bought from them.I would highly recommend Edemo to anyone looking to purchase a Riese and Muller Ebike. With so many things in life the back-up and after sales service is key, especially with an investment such as one of these excellent bikes.read more

Katherine Pitts

Excellent all round service . Really knowledgeable about all things electric ! I can’t recommend... enough .read more

Benjamin Bruton-Cox

Amazing service from wonderful people who assisted me in purchasing an e-bike. Every request was... fully explained, and nothing was too much trouble. Thank you very much, Team.read more

Liam Parsons

Great crew providing excellent service! Have even taken the time to discuss things I would describe... as outside their remit - ex. having the little one on the back, insurance etcread more

Next Reviews

Many people have been in the position you are now, looking for their dream bike. Be assured that once you get in touch, we will treat you with the best customer service, just like we did for them. Don’t just take our word for it, read what 163 customers say here with an average 5.0 star Google review rating.

Alice A.

1684740087

I came across these guys as I couldn't find a stockist in Scotland who did the bike I was looking for. From the get go the staff were really helpful, I mostly dealt with Jen, they didn't bat an eyelid at my many requests and changes including delivery to central Scotland - working around my timescales. Brilliant service!

Neale B.

1683894820

Great service from choosing the correct model to delivery and tuition - all part of the service which is Platinum

Preston S.

1682507724

Lots of good advice, no pressure and plenty of opportunity to road test bikes. I was on a break in Glos and called in to EDEMO, having previously watched a number of their very useful you tube videos about Riese & Muller bikes. Two days later my chosen stock bike was prepared and paid for and a week later delivered to my address in Cumbria. Faultless. A pleasure dealing with them. The bike is great too!I would recommend.Thank you

Michael D.

1682274189

Excellent service. Dan guided me through all the choices, Jen organised the delivery and kept me updated, and AJ delivered the bike and got me set up and going. The team let me know I can come back to them anytime for any help or support I might need.

Mike R.

1681987430

I had a test ride booked and was pointed to a very steep hill to try the bike on and then a reasonably flat cycle-way to give me an idea of different riding scenarios. Enjoyable test ride. Got back to the shop and had a talk about the bikes and tried a different model. I got some very helpful advice, decided on the bike and purchased it. They delivered the bike to my home and spent some time running through all the features and adjustments I could make. Very happy with the bike and the service from Edemo.

Mike M.

1677260519

Nice shop, good selection and helpful staff, good place to buy a bike.

John H.

1675859607

It was such a pleasure to buy my bike from Edemo after years of dealing only with internet based suppliers. I used the Bristol based office/workshop and enjoyed the entirely personal service provided by AJ who also delivered my bike to me when it was ready and explained how to operate and maintain it. In particular I felt reassured that Edemo would continue to provide support during my ownership of the bike. Great service throughout!

Charlotte C.

1675791717

Dan and the team at EDEMO were super helpful in getting my new bike sorted. We found them really knowledgeable, and honest in how they helped me choose; finding something that would be exactly suited to what I needed, not just the most expensive option in the shop. The process of trying out bikes and chatting through everything was enjoyable. For me, the Riese & Muller range that they stock encompassed great options. Using only one supplier did make the process more straightforward than at other places as EDEMO could provide a wider range of options rather than just having lots of very similar bikes from different suppliers. Dan was helpful in organising what we needed so we could use the cycle-to-work scheme. The pick up process was thorough and thoughtful, making sure I had everything I needed and knew all the ins and outs of the bike.

Mark A.

1675435853

A top team! Really know their products, are willing to invest the time in helping you understand them as well. One of the best sales and service experiences I’ve ever gone through! Now bought two bikes from them! Just cannot fault any aspect of their service delivery.

1674989277

Another 5* review from me.If you were on the fence of spending the extra £££ on a R&M, visit the shop and test ride one of their bikes. They seem to have most, if not all their models in store.Very friendly service too :).

Ben R.

1674056195

Excellent purchase process with no pressure. Edemo were patient and happy that I wanted to try many different makes of cargo bike before deciding which one to purchase.. In my view, for my needs, the R and M Load 75 was superior in all respects. Since purchase the bike has exceeded my expectations

Isabel B.

1673467673

We received absolutely brilliant customer service from Edemo. They all have really in depth knoweldge about the different bikes so could answer any question. We could test ride any bike we wanted which is so important. They were really accomodating with our Bike to Work scheme. When we bought the bike it was delivered with a really in depth handover, and after sales support is very helpful. Can't fault them!

m W

1672337321

Very helpful staff in the Nailsworth shop (even though I came on the wrong day)Was able to try three different models and different setups which was invaluable and meant making the right choice of bike was easy.The R and M website is good but being able to try and chat about the various models and options made sense of it all. The Edemo website is also extremely helpful.Ordering was very easy and delivery happened when they said it would. When the bike was delivered it was all set up with a couple of small adjustments done on the spot.I would happily recommend Edemo to anyone.

Paul B.

1671735666

A really excellent service, especially from the workshop team who had no problem ordering extra parts from Germany and helping me make changes to the Multicharger I bought from them.I would highly recommend Edemo to anyone looking to purchase a Riese and Muller Ebike. With so many things in life the back-up and after sales service is key, especially with an investment such as one of these excellent bikes.

Katherine P.

1671395084

Excellent all round service . Really knowledgeable about all things electric ! I can’t recommend enough .

Benjamin B.

1670711970

Amazing service from wonderful people who assisted me in purchasing an e-bike. Every request was fully explained, and nothing was too much trouble. Thank you very much, Team.

Julian B.

1670683515

Thanks to Dan, Jen and AJ. Great doing business with you and thank you for your ongoing support. The Tinker is an amazing eBike which is easily carrying me and my things around 70 miles each week as I commute across Bristol. Great to do business with you. Thank you!

Sayed H

1669291794

Really good experience, Johan was great, he let me test ride some amazing ebikes which helped me decide which models suited me best, a lovely showroom and location too.

Boo and M.

1667656037

What a breath of fresh air it has been, talking with Dan about R&M bikes. His knowledge is vast, his patience and humour, to be praised, from the first initial enquiry, to the delivery of my fantastic bike. Thank you 😁

Liam P.

1667504289

Great crew providing excellent service! Have even taken the time to discuss things I would describe as outside their remit - ex. having the little one on the back, insurance etc

Gareth E.

1667399525

Excellent service and advice. Test ride was greatly appreciated as was Dan looking after Walter (my dog) whilst I had the test ride!

1665916010

Tremendous knowledge and service. I’m so pleased we went with EDEMO for our bike purchase. I really can’t recommend enough!

Steve C.

1665560253

Bike is great everything I expected, typical excellent German quality of design and manufacture.The service received from Dan and his team was 1st Class, friendly, knowledgeable and professional.Thoroughly recommend both the product and EDEMO.

Peter M.

1665497553

All worked well and am happy with the bike as well as the support from Dan's team. There is quite a lot to learn because the bike is a step up from previous electric bike that I have had but the result is very good and I am still learning.

David S.

1665252882

Excellent all round buying experience. Dan was really helpful going through options no hard sell or pressure too buy. We visited his shop twice and test rode any of the bikes as many times as we liked. Nailsworth has good test ride conditions and good lunch stop for a nice day out. We bought 2 charger 4’s didn’t really want to spend that much money but they are already paying back as the car is parked up for many of our trips a 20 mile trip is quite easy now, we live rural with big hills. Bikes took about 3 months to come so if your thinking about it get your order in. They were delivered by AJ who gave us a good briefing. If you want a R &M get it here if your no sure go test ride one.