Warranty and Aftercare

We want you to be completely happy with your electric bike.

Buy with Confidence

We want you to be completely happy with your electric bike.

Which is why we offer a complete satisfaction guarantee: 5 days or 100 mile (whichever is earliest) .

That means if you ride your e-bike for 5 days and you don’t absolutely love it, or you get 100 miles of riding under your belt and you’re not really feeling it, return your Riese & Müller e-bike to EDEMO and we’ll give you your money back.

It means buying an e-bike from EDEMO is completely risk-free.

Riese & Müller also offers a number of warranties too for peace of mind:

  1. Individual accessories and components have a one year limited warranty.
  2. While Bosch components carry a two year warranty
  3. And the frame a 5 year warranty against breakages.

The team at EDEMO also offer an unbeatable level of aftercare too.

So if you have any questions about your e-bike or any problems at all, or you just want recommendations about kit, give us a call.

We’re always happy to help.

What do people say about EDEMO's service?

Liam Parsons
Liam Parsons
Great crew providing excellent service! Have even taken the time to discuss things I would describe... as outside their remit - ex. having the little one on the back, insurance etcread more
Gareth Edgell
Gareth Edgell
Excellent service and advice. Test ride was greatly appreciated as was Dan looking after Walter (my... dog) whilst I had the test ride!read more
Paul Bird
Paul Bird
Tremendous knowledge and service. I’m so pleased we went with EDEMO for our bike purchase. I really... can’t recommend enough!read more
Steve Coulton
Steve Coulton
Bike is great everything I expected, typical excellent German quality of design and... manufacture.The service received from Dan and his team was 1st Class, friendly, knowledgeable and professional.Thoroughly recommend both the product and EDEMO.read more
Will Garton-Jones
Will Garton-Jones
I recently bought a Superdelite and a Homage from Edemo. The quality of the products is a good as... you would expect for the price and the service from Edemo was exceptional. Riding electric bikes as capable as the Riese Muller ones is really a completely different experience. I also ride a Thorn Nomad, an excellent comfortable unpowered expedition bike - on long UK rides (50 miles+), I tend to average around 9mph. On the Riese Muller bikes on similarly long rides, I tend to average around 14 to 15 mph in much greater comfort. Going uphill is an easy enjoyable experience leaving you with plenty of energy to crack along on the flat and with very free running wheel bearings, it zips down hills which, with the full suspension, feels very comfortable and controlled even at 35 mph+. If you are thinking of an electric bike and can afford the pricing, the Riese Muller range and service provided by EDEMO are both excellent and well worth it.read more
Paul Williams
Paul Williams
Great service by AJ and Jen at Edemo - had a demo bike made up especially for me and walked me... through the bike (which was great as I am new to E-bikes). Very impressed all round and would recommend them.read more
Kirk Rushby
Kirk Rushby
Great service. Kept me up to date with delivery. Some issues getting stuff through customs but they... went out of their way to sort it.read more
vittoria lennox
vittoria lennox
Dan and his team are the best people in the UK to invest in buying an electric bike. The service,... expertise, helpfulness, friendliness and their great sense of humour provide the kind of service EVERY business should be looking to give their customers!read more
Norman Robinson
Norman Robinson
This is the 4th E-Bike I have purchased but the first from EDEMO. The service I received was... absolutely OUTSTANDING.- Firstly in the process of ordering the bike, Dan was careful to ensure that the bike was the correct specification that I wanted. - Secondly on the delivery, AJ came along with the bike and after fully explaining everything he then patiently adjusted the bike to my fit, so when he left the bike felt like I could ride all day, it was that comfortable- Finally my water bottle did not fit where I thought it would do, so I was sent some new screws and fittings so that I was able to install it in my favourite position...wonderful service!One last thing I was fortunate that there was an offer on at the time, which meant I received a helmet and some tools along with the bike which were very welcome.A great service all round and I would confidently recommend them to anyone wanting to purchase a new bike.read more
Ken Jones
Ken Jones
Great service! Dan talked us through our needs in a very understanding and knowledgeable manner.... The result is we have taken delivery of our Superdelite and Homage and already been out for a short ride. What fantastic bikes, we are ecstatic with them, so a big thank you to all the team at EDEMO, and special thanks to AJ and Jen for driving all the way to Stirling in Scotland to handover our new steeds. And of course thanks to Dan for his YouTubes, which got us interested in the first place. Next stop the Caledonia Way!read more
n hopkins
n hopkins
Excellent service from Dan and his team. Would definitely recommend them!
Hayley Loader
Hayley Loader
Excellent service. Great advice. Friendly, knowledgeable and great rapport. Love the bike. Thank... you.read more
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