Warranty and Aftercare

We want you to be completely happy with your electric bike.

Buy with Confidence

We want you to be completely happy with your electric bike.

Which is why we offer a complete satisfaction guarantee: 5 days or 100 mile (whichever is earliest) .

That means if you ride your e-bike for 5 days and you don’t absolutely love it, or you get 100 miles of riding under your belt and you’re not really feeling it, return your Riese & Müller e-bike to EDEMO and we’ll give you your money back.

It means buying an e-bike from EDEMO is completely risk-free.

Riese & Müller also offers a number of warranties too for peace of mind:

Individual accessories and components have a one year limited warranty.
While Bosch components carry a two year warranty
And the frame a 5 year warranty against breakages.

The team at EDEMO also offer an unbeatable level of aftercare too.

So if you have any questions about your e-bike or any problems at all, or you just want recommendations about kit, give us a call.

We’re always happy to help.

What do people say about EDEMO's service?

Andy

I recently purchased a Tinker2 from Edemo online. Even though my purchase was remote the service I... received was 1st class. I was offered excellent advice and guidance both before and after my purchase and shipping was really prompt. The bike arrvied set up and in perfect condition. The Tinker2 is a brilliant little bike which i have been using on my daily commute. Its superbly designed and puts a huge grin on my face. Highly recommended.read more

Ben Osler

Edemo bikes' customer service and attention to detail is second to none. I dealt with four... different people and every one of them was courteous and helpful. My order was taken quickly and efficiently and the few questions I had, about the various options, were dealt with fast. So buying the bike was a very smooth experience. The very friendly guy who delivered it to me, explained at length how it all worked, and answered any questions that I had. It was an excellent handover experience.I went on several short rides around the block today, around a small park opposite me, where there is rarely any traffic. I just wanted to get a feel for the controls and various levels of assist. I also fine tuned the saddle and handlebar heights.All I can say about the actual bike, a Riese & Muller Nevo GT Rohloff, is that it made me feel like Superman! A road around a small nearby park is perfect for testing, because it is spread over a steep hill. I was able to get a good feel for changing the gears to cope with the different inclines, as I went around, and I was amazed how easily I was able to cycle up hill; something which will be so useful in a coastal town with steep roads everywhere. After about 10 minutes of riding, and when I felt confident enough to control it well, I actually found myself enjoying going uphill, more than going down.I have a small knee problem and was starting to struggle with my ordinary push bike, so this eBike is a godsend. From the short time that I've spent with it, I can tell that it's going to be a life changer. When pain becomes a deciding factor in riding a bike, one starts to ride less, and the difficulty I had, getting over the high bar on my push-bike, was causing me to abandon it at times. Now I'm very confident that I'll be out and about more, enjoying the lovely landscape we have here, and the fresh air.So thank you to Edemo Bikes for giving me such a pleasant experience - something I'm not generally used to, from UK companies. I hate to say it, but although we have moved on a bit, from the "Fawlty Towers" service that we once had, we still don't generally come anywhere close to other countries. In my opinion, Edemo is an exceptional UK company, with knowledgeable people and excellent customer service. What's not to recommend?read more

Mike D

From the first telephone consultation with Dan to assist with choosing a Nevo with Nyon giving me... honest advice over the new smart system. He also bettered a price match and helped with panniers, locks and supply and fit a tracker.I used the CycleScheme which was seamless with Edemo with excellent comms from Jen and AJ.Dan booked me in for an afternoon appointment for the handover which was second to none going over every aspect of the bike from operation, maintenance and setting up the tracker, downloading maps and software updates. Then arranging a delivery (a 4hr round trip) as I couldn’t actually take the bike home that day and AJ delivering it up stairs in my property.I will take my bike back for servicing etc as Edemo isn’t just a bike shop it’s an ethos to be part of their e-bike community and to be part of your investment as their knowledge, expertise and customer service is exceptional. I feel this purchase will grow into a lasting friendship with all the staff in the future.read more

Oliver Blackwood

Had a great experience with Edemo, they brought the bike to us for a demo ride, when the bike did... arrive at the shop they spend 30 minutes taking me through all of the different bits of kit and functionality. Will be back in six months for my first service.read more

John Williams

After making the arrangements, on Sat 5th August I travelled 110 miles from Ammanford to Edemo's,... Nailsworth to view a Reise & Muller Homage with Rolhoff and Gates carbon belt. I was met by AJ one of the employees. The shop was very clean and tidy and full of R&M ebikes. AJ spent the next two hours explaining the bike in detail and ensuring the bike fitted me. There was no pressure to buy but it was the ebike I wanted. Having had other ebikes previously this R&M Homage was on another level. I bought the bike. I have used the bike regularly since and I am now fully conversant with it and enjoying it much more than other ebikes I have owned. I am 80 next month so it will certainly see me out. Thankyou AJ and Edemo for a wonderful personal service. Highly recommended R&M ebike shop.read more

robin tonks

Top quality bikes and top quality service.The perfect combination

Mike Cheeseman

I recently bought a new e-bike from EDEMO and I couldn’t fault any aspect of the buying process. My... first contact with EDEMO was via the excellent website which answered most of my questions about e-bikes and the Riese Muller range in particular. I followed up with email and telephone questions which were answered promptly and helpfully. After that I visited the Nailsworth showroom to see the bikes, and test ride the two I was most interested in buying. The Nailsworth showroom is in a great location with free parking and some ideal roads/tracks nearby to test ride the bikes. All the staff I dealt with were friendly, knowledgeable, and helpful and the handover of my new bike was reassuringly thorough. A premium product needs premium service and that is exactly what EDEMO delivered.read more

Michael Cottam

Having just taken delivery of a R&M Superdelite from Edemo, I’m sufficiently impressed to praise... both the bike and the supplier.As anyone contemplating an R&M machine knows, they ain’t cheap. Quite the opposite in fact, they are of the highest quality of design and manufacture, and as I’m discovering, worth the price tag. My first day out on the bike in the Yorkshire Dales was a joy (in spite of the weather). Very comfortable, stable, easy to ride and managed anything my two daughters were riding on their full on MTBs. I have a little more practice to work on the gear shifts and the intricacies of the Nyon display, but overall I was delighted (oh yea) with the SuperD. Liking the seat post and side stand a lot….there are a lot of gates to open in the Dales ;-)As far as the supplier, Edemo, goes, they too deserve a shout out for excellent service. Their videos leading up to the purchase told me virtually all I needed to know, and what they didn’t, was carefully explained to me by phone; I thank them for their patience (I can be a bit nerdy on the techie stuff). I actually learnt more from their website, than from the main R&M site. Alas, there was a lost small part at delivery, but that was sent next day, so thumbs up to all the team at Edemo.Although I’ve only had the bike a week, all in all, from original enquiry to delivery of the bike, I thoroughly recommend both R&M and their excellent distributor Edemo; tip top !read more

Stuart Palmer

I recently decided to buy a Riese and Muller Superdelite and chose to get it from Edemo. I did so... because they have produced a series of informative, inspiring and entertaining videos which helped me choose the right model and cement my decision to buy. Having made contact I found the team to be endlessly patient, accommodating and honest about everything even when it wasn't always in their best interest. I had to travel over 200 miles to buy at Edemo but it was worth it to get this level of service.read more

ian roberts

First class customer service from the whole team at Edemo. We spent hours with Johan test riding... the full range of bikes before settling on our preferred options. Communication with Jen about the purchase and delivery was first class. Delivery was exactly as promised and AJ spent time making sure we understood everything at the point of hand-over. A great experience from start to finish and I have every confidence that if I have a problem, Edemo will help sort it 👌read more

Mark Coakes

If you are thinking of buying a Riese and Muller bike, the only place to get it from is EDEMO... Electric Bikes. Having recently purchased an UBN Five silent, the customer service is second to none. From the initial ordering process with Jen, to AJ delivering the bike and going through the various settings making sure I was happy with everything, they really do care about their customers. The best experience I have had in buying a bike.read more

Alice Arnott

I came across these guys as I couldn't find a stockist in Scotland who did the bike I was looking... for. From the get go the staff were really helpful, I mostly dealt with Jen, they didn't bat an eyelid at my many requests and changes including delivery to central Scotland - working around my timescales. Brilliant service!read more

Next Reviews

Many people have been in the position you are now, looking for their dream bike. Be assured that once you get in touch, we will treat you with the best customer service, just like we did for them. Don’t just take our word for it, read what 181 customers say here with an average 5.0 star Google review rating.

1701115539

I recently purchased a Tinker2 from Edemo online. Even though my purchase was remote the service I received was 1st class. I was offered excellent advice and guidance both before and after my purchase and shipping was really prompt. The bike arrvied set up and in perfect condition. The Tinker2 is a brilliant little bike which i have been using on my daily commute. Its superbly designed and puts a huge grin on my face. Highly recommended.

Ben O.

1700582911

Edemo bikes' customer service and attention to detail is second to none. I dealt with four different people and every one of them was courteous and helpful. My order was taken quickly and efficiently and the few questions I had, about the various options, were dealt with fast. So buying the bike was a very smooth experience. The very friendly guy who delivered it to me, explained at length how it all worked, and answered any questions that I had. It was an excellent handover experience.I went on several short rides around the block today, around a small park opposite me, where there is rarely any traffic. I just wanted to get a feel for the controls and various levels of assist. I also fine tuned the saddle and handlebar heights.All I can say about the actual bike, a Riese & Muller Nevo GT Rohloff, is that it made me feel like Superman! A road around a small nearby park is perfect for testing, because it is spread over a steep hill. I was able to get a good feel for changing the gears to cope with the different inclines, as I went around, and I was amazed how easily I was able to cycle up hill; something which will be so useful in a coastal town with steep roads everywhere. After about 10 minutes of riding, and when I felt confident enough to control it well, I actually found myself enjoying going uphill, more than going down.I have a small knee problem and was starting to struggle with my ordinary push bike, so this eBike is a godsend. From the short time that I've spent with it, I can tell that it's going to be a life changer. When pain becomes a deciding factor in riding a bike, one starts to ride less, and the difficulty I had, getting over the high bar on my push-bike, was causing me to abandon it at times. Now I'm very confident that I'll be out and about more, enjoying the lovely landscape we have here, and the fresh air.So thank you to Edemo Bikes for giving me such a pleasant experience - something I'm not generally used to, from UK companies. I hate to say it, but although we have moved on a bit, from the "Fawlty Towers" service that we once had, we still don't generally come anywhere close to other countries. In my opinion, Edemo is an exceptional UK company, with knowledgeable people and excellent customer service. What's not to recommend?

Steven I.

1697573441

Have to say EDEMO E-Bikes have been exceptional AJ in the Bristol branch was most helpful and knowledgeableI ordered a Super charger which was delivered home ahead of timeVery pleased thank you all

1696845965

From the first telephone consultation with Dan to assist with choosing a Nevo with Nyon giving me honest advice over the new smart system. He also bettered a price match and helped with panniers, locks and supply and fit a tracker.I used the CycleScheme which was seamless with Edemo with excellent comms from Jen and AJ.Dan booked me in for an afternoon appointment for the handover which was second to none going over every aspect of the bike from operation, maintenance and setting up the tracker, downloading maps and software updates. Then arranging a delivery (a 4hr round trip) as I couldn’t actually take the bike home that day and AJ delivering it up stairs in my property.I will take my bike back for servicing etc as Edemo isn’t just a bike shop it’s an ethos to be part of their e-bike community and to be part of your investment as their knowledge, expertise and customer service is exceptional. I feel this purchase will grow into a lasting friendship with all the staff in the future.

Oliver B.

1692635112

Had a great experience with Edemo, they brought the bike to us for a demo ride, when the bike did arrive at the shop they spend 30 minutes taking me through all of the different bits of kit and functionality. Will be back in six months for my first service.

John W.

1692546766

After making the arrangements, on Sat 5th August I travelled 110 miles from Ammanford to Edemo's, Nailsworth to view a Reise & Muller Homage with Rolhoff and Gates carbon belt. I was met by AJ one of the employees. The shop was very clean and tidy and full of R&M ebikes. AJ spent the next two hours explaining the bike in detail and ensuring the bike fitted me. There was no pressure to buy but it was the ebike I wanted. Having had other ebikes previously this R&M Homage was on another level. I bought the bike. I have used the bike regularly since and I am now fully conversant with it and enjoying it much more than other ebikes I have owned. I am 80 next month so it will certainly see me out. Thankyou AJ and Edemo for a wonderful personal service. Highly recommended R&M ebike shop.

robin T.

1692358327

Mike C.

1691830853

I recently bought a new e-bike from EDEMO and I couldn’t fault any aspect of the buying process. My first contact with EDEMO was via the excellent website which answered most of my questions about e-bikes and the Riese Muller range in particular. I followed up with email and telephone questions which were answered promptly and helpfully. After that I visited the Nailsworth showroom to see the bikes, and test ride the two I was most interested in buying. The Nailsworth showroom is in a great location with free parking and some ideal roads/tracks nearby to test ride the bikes. All the staff I dealt with were friendly, knowledgeable, and helpful and the handover of my new bike was reassuringly thorough. A premium product needs premium service and that is exactly what EDEMO delivered.

Michael C.

1690052871

Having just taken delivery of a R&M Superdelite from Edemo, I’m sufficiently impressed to praise both the bike and the supplier.As anyone contemplating an R&M machine knows, they ain’t cheap. Quite the opposite in fact, they are of the highest quality of design and manufacture, and as I’m discovering, worth the price tag. My first day out on the bike in the Yorkshire Dales was a joy (in spite of the weather). Very comfortable, stable, easy to ride and managed anything my two daughters were riding on their full on MTBs. I have a little more practice to work on the gear shifts and the intricacies of the Nyon display, but overall I was delighted (oh yea) with the SuperD. Liking the seat post and side stand a lot….there are a lot of gates to open in the Dales ;-)As far as the supplier, Edemo, goes, they too deserve a shout out for excellent service. Their videos leading up to the purchase told me virtually all I needed to know, and what they didn’t, was carefully explained to me by phone; I thank them for their patience (I can be a bit nerdy on the techie stuff). I actually learnt more from their website, than from the main R&M site. Alas, there was a lost small part at delivery, but that was sent next day, so thumbs up to all the team at Edemo.Although I’ve only had the bike a week, all in all, from original enquiry to delivery of the bike, I thoroughly recommend both R&M and their excellent distributor Edemo; tip top !

Mark E.

1689887913

It took me over a year to finally purchase a new electric bike. After owning two bad examples a few years ago, I was keen to find a durable, good quality bike. Repeated internet searches finally directed me to the well made and high specification brand Riese and Muller and to the friendly and knowledgeable team at Edemo Electric Bikes. It was reassuring to learn that they are Riese and Muller riders themselves and this gave me confidence in their unhurried advice, given without any pressure to make a snap decision. Home delivery was an added bonus and I am most pleased with my purchase.

Stuart P.

1689748730

I recently decided to buy a Riese and Muller Superdelite and chose to get it from Edemo. I did so because they have produced a series of informative, inspiring and entertaining videos which helped me choose the right model and cement my decision to buy. Having made contact I found the team to be endlessly patient, accommodating and honest about everything even when it wasn't always in their best interest. I had to travel over 200 miles to buy at Edemo but it was worth it to get this level of service.

Ade H.

1689636844

HiI purchased the Novo4 GT Vario step through around three weeks ago. I am a 17 stone overweight 76-year-old, and have absolutely no problem getting around on this bike.I've managed every hill I come to, and have also managed to get double the mileage it's supposed to do. I did a 40 mile ride a couple of days ago and still add 40% of the battery left.This bike is a joy to ride, and I really enjoy getting around on it.Using the batteries auto mode, which rates the battery as being capable of doing around 25 miles. Rarely for devices that are battery powered, this bike actually underestimates the mileage the battery is capable of producing.Just turning the pedals and letting the bike to all the work, might possibly reduce the range to 25 miles in a very hilly terrain. I however, like to get some exercise in, and although I use the bike in the sense that having an electric motor makes it a lot easier to cycle than a normal bike. This bike makes every ride, a very easy ride.This is my fourth electric bike, the first two being Halford nasties, my third which lasted for the last nine years being a Kalkoff (German-made and being so reliable, it prompted me to purchase another German bike.The Reece and Muller N0V0 4, it is very comfortable ride, it has very bright lights, excellent brakes, a built-in lock on the back wheel, thick tyres, an excellent display on the handlebars and overall is very sturdily and very well made.10/10

Chris N.

1689407976

Great experience throughout the process. Definitely recommend.

david N.

1689357446

Very helpful and knowledgeable. Great high end bikes options.

ian R.

1688553612

First class customer service from the whole team at Edemo. We spent hours with Johan test riding the full range of bikes before settling on our preferred options. Communication with Jen about the purchase and delivery was first class. Delivery was exactly as promised and AJ spent time making sure we understood everything at the point of hand-over. A great experience from start to finish and I have every confidence that if I have a problem, Edemo will help sort it 👌

L G.

1688491314

Dan and Duncan could not have been more professional and knowledgable. Not once did they try a hard sell but genuinely want a customer to get a bike that’s right for them. If you’re lucky enough to find your bike at Edemo you’ll also have new Friends!

Mark C.

1688375980

If you are thinking of buying a Riese and Muller bike, the only place to get it from is EDEMO Electric Bikes. Having recently purchased an UBN Five silent, the customer service is second to none. From the initial ordering process with Jen, to AJ delivering the bike and going through the various settings making sure I was happy with everything, they really do care about their customers. The best experience I have had in buying a bike.

Alice A.

1684740087

I came across these guys as I couldn't find a stockist in Scotland who did the bike I was looking for. From the get go the staff were really helpful, I mostly dealt with Jen, they didn't bat an eyelid at my many requests and changes including delivery to central Scotland - working around my timescales. Brilliant service!

Neale B.

1683894820

Great service from choosing the correct model to delivery and tuition - all part of the service which is Platinum

Preston S.

1682507724

Lots of good advice, no pressure and plenty of opportunity to road test bikes. I was on a break in Glos and called in to EDEMO, having previously watched a number of their very useful you tube videos about Riese & Muller bikes. Two days later my chosen stock bike was prepared and paid for and a week later delivered to my address in Cumbria. Faultless. A pleasure dealing with them. The bike is great too!I would recommend.Thank you

Michael D.

1682274189

Excellent service. Dan guided me through all the choices, Jen organised the delivery and kept me updated, and AJ delivered the bike and got me set up and going. The team let me know I can come back to them anytime for any help or support I might need.

Mike R.

1681987430

I had a test ride booked and was pointed to a very steep hill to try the bike on and then a reasonably flat cycle-way to give me an idea of different riding scenarios. Enjoyable test ride. Got back to the shop and had a talk about the bikes and tried a different model. I got some very helpful advice, decided on the bike and purchased it. They delivered the bike to my home and spent some time running through all the features and adjustments I could make. Very happy with the bike and the service from Edemo.

Mike M.

1677260519

Nice shop, good selection and helpful staff, good place to buy a bike.

John H.

1675859607

It was such a pleasure to buy my bike from Edemo after years of dealing only with internet based suppliers. I used the Bristol based office/workshop and enjoyed the entirely personal service provided by AJ who also delivered my bike to me when it was ready and explained how to operate and maintain it. In particular I felt reassured that Edemo would continue to provide support during my ownership of the bike. Great service throughout!