Warranty and Aftercare

We want you to be completely happy with your electric bike.

Buy with Confidence

We want you to be completely happy with your electric bike.

Which is why we offer a complete satisfaction guarantee: 5 days or 100 mile (whichever is earliest) .

That means if you ride your e-bike for 5 days and you don’t absolutely love it, or you get 100 miles of riding under your belt and you’re not really feeling it, return your Riese & Müller e-bike to EDEMO and we’ll give you your money back.

It means buying an e-bike from EDEMO is completely risk-free.

Riese & Müller also offers a number of warranties too for peace of mind:

  1. Individual accessories and components have a one year limited warranty.
  2. While Bosch components carry a two year warranty
  3. And the frame a 5 year warranty against breakages.

The team at EDEMO also offer an unbeatable level of aftercare too.

So if you have any questions about your e-bike or any problems at all, or you just want recommendations about kit, give us a call.

We’re always happy to help.

What do people say about EDEMO's service?

Kevin Green
Kevin Green
Great service from start to finish from Dan, really knowledgeable about e-bikes and gave good... advice. Helped me to select the right bike for me as a replacement after my e-bike had been stolen. To top it all off the bike was available and delivered to my home in Wales in less than a week - Really impressed- well doneread more
Louise Tickle
Louise Tickle
Super friendly service from Dan, who is incredibly well informed about all things electric-bike,... but does the very opposite of a hard sell. He just wants you to get the bike that works best for you, chats you through all the options, explains what it is you're paying for, and what the alternatives are - and I'm absolutely thrilled with the bike I bought.read more
Stephen Wheeler
Stephen Wheeler
We are absolutely delighted with our new bikes from EDEMO. Dan’s advice, when we went to see him,... was excellent and invaluable. It was great to have lots of time to try a few different bikes and Dan gave us plenty of information and answered all our questions in a very friendly and professional way. He really knows Riese and Müller bikes. The bikes are all very different in how they ride and it is so important to get the right bike for the type of riding you are going to be doing and Dan’s expertise is brilliant to help you make the right decision.Jen’s emails were really informative and helpful.AJ was also great. He took real care and time to sort us out when he delivered the bikes and was brilliant to chat with. He really knows his stuff as well. It was also great to find out from AJ that the EDEMO workshop is in Paintworks in Bristol which we drive past regularly to visit the Grandchildren so that is a great location for us when we need support in the future. We feel certain that your after service care will be as good as your original sales care.EDEMO has a great team.We were also very impressed with the EDEMO website and how informative and helpful it was, which is what brought us to EDEMO in the first place, especially as these were the first electric bikes we have ever purchased..We are sure we will have questions as we get used to our new bikes and it is very reassuring to have your offer of support in the future.We will definitely check out your You Tube channel and have a look on Facebook.Thank you very much. We are very excited and looking forward to some new adventures.read more
Richard Weston
Richard Weston
First class service from someone who knows his trade well. Answered all my questions and was really... patient. Even delivered my bike over 80 miles and went through all the technical details. Well done Danread more
Stuart Davidson
Stuart Davidson
Excellent company to deal with.professional, good customer service andwould recommend them.
Hadrian Speight
Hadrian Speight
Great service (and the very best bikes) from start to finish. Dan Radford was vey helpful and... knowledgable and allowed me to take test rides on the bikes of my choice. We were then able to select from all the options to get the bike that suited my specific needs, and sizing, even down to including non-standard items at my request. The ordering process was clear, smooth and prompt, and a few weeks after placing my order my bike was delivered to my door and set up for me on the spot. Throughout the process there was always some one ready and available to answer any queries I had. Brilliant service and wonderful products. I could say more but I’m off for a ride…read more
Ian Proffitt
Ian Proffitt
Excellent service from ordering to hand over.Kept me updated on the progress of the bike and Jen... opened up the workshop for me to collect my bike on a Saturday.Thank you for your serviceread more
Big Ron
Big Ron
Thanks Dan and colleagues. Pleasant and helpful, service with a smile.Had the Ebike a week and... rides like a dream.See you around the hills😊read more
Ray Exton
Ray Exton
Bought my first electric bike (Riese & Muller Homage) from this shop. Amazing service and very... helpful in selecting this model. Very satisfiedread more
Richard Erskine
Richard Erskine
Curious, I visited Edemo electric bikes and tried out some bikes. It was a revelation! I always... have loads of questions, and Dan is the ultimate geek but able to explain things in a clear way. He is really engaging and takes pride in finding the right bike amongst the fantastic range that Riese & Müller make (and can be customised) He isn't trying to sell a large fixed stock; it is a very personal service. I live in a hilly area and the eBike has flattened the hills, and I now can go places I would struggle to reach by car. I am retired and my wife and I scaled back to 1 car. After a year, my wife now also has got an eBike from Edemo, so we can go on jaunts together. These are high quality bikes that come at a price, but you really do get what you pay for. I would 100% recommend Dan and Edemo to anyone curious about getting a quality eBike, and needs expert advice without the hard sell.read more
Joss Marsh
Joss Marsh
Simply great service from Dan. He really spent the time going through everything both before and... after I bought the bike. Fantastic set of impeccably engineered bikes to choose from. Thoroughly recommend.read more
Sam Finney
Sam Finney
I wish all companies had the same level of customer service as Dan and his team at Edemo. The whole... process from start to finish was awesome. Even after delivery they're always available to provide support, the how-to videos take it to the next level. A service truly befitting the great bikes from Riese & Muller. Now its time to clock up some major miles on my new Homage. If you're looking for a Riese and Muller, Dan is your man.read more
David Cope
David Cope
I have just bought a Riese & Muller bike from Edemo Electric Bikes and have found their service to... be absolutely outstanding. Everything from my initial enquiry and placing the order to the delivery and after sales service has been first class. I was updated regularly as the progress my order and the bike was delivered to me ahead of schedule. Subsequent questions were answered promptly and with a real understanding of my needs. Dan's knowledge and experience of electric bikes is exceptional. I cannot rate EDEMO bikes highly enough! The summer is ahead and hopefully the Supercharger 2 GT Tourer will be racking up the miles - it is a joy to be riding a bike of real quality!read more
Ian Crammond
Ian Crammond
Very happy with the excellent advice and service Dan provided throughout. Edemo is a small company... offering a friendly and professional service that I have no hesitation in recommending.read more
Caroline Tatham
Caroline Tatham
Fantastic service from Edemo right upto and including delivery. Highly recomended. I love my new... bike and the whole process was made so much easier with the help and support I got from Edemo - thanks so much.read more
Michael Kemper
Michael Kemper
Fantastic service prior to purchase and, perhaps more importantly, also after sales. Example, once... I got my phenomenal Riese and Muller bike, I was unsure how to take off the rear wheel (in case of punctures), so asked. I was promised a video on how to do this, and the next day I didn’t receive 1 video, i received 4 (how to remove rear wheel, how to remove tyre, how to put the tyre back on and how to re-mount the rear wheel. Great stuff! I can recommend EDEMO whole heartedly!read more
Andrew Peters
Andrew Peters
I more or less had already decided what I wanted when I first spoke with Dan, but he took me... through all the options (with his very helpful views} and arranged a test ride, advised on size etc. When the bike arrived (a Delite GT Rohloff) it was immediately PDI'd and delivered to my home (60 miles away) personally by Dan. During set up a small issue arose (nothing Dan was at fault for) which required workshop equipment, so Dan immediately returned to his shop with the bike, made the necessary adjustment and had the bike back with me by 10 the next morning. Overall, unbeatable service and I would recommend Dan and Edemo to anybody. And the bike has now done its first 100 miles. It is just great!read more
dave fishwick
dave fishwick
Dan provides an amazing service, enormous enthusiasm for the product and great knowledge. Great... advice and super efficient service, which goes well beyond the average.... and all with a permanent smile and super friendly manner. I can’t recommend it enough !!read more
Andrew Ginger
Andrew Ginger
Our new excellent Riese & Muller bikes first trip around the Isle of Wight in a storm!Fortunately... the weather improved for the next 2 days!Thanks Dan for all the advice & great service. Brilliant bikes.read more
Kelvin Rolf
Kelvin Rolf
I've been meaning to leave this review for a while. Dan's customer service and passion for eBikes... is nothing short of excellent. If you're on the fence about an eBike, just do it, because they are the greatest invention since the light bulb and there is no better place to buy one from than Edemo. The level of expertise and after sales Dan will offer is second to none. Ps. Thanks for helping me with my chain!read more
Ian sutherland Cowley
Ian sutherland Cowley
Excellent service and advice, above and beyond
Adam Pinkstone
Adam Pinkstone
Great service, really knowledgeable.
Fergus Payne
Fergus Payne
Excellent customer service, super friendly and really helpful. Answered all our questions delivered... when we wanted the bike and pleasure to buy from. We have the best bike in the world and couldn’t be happier!read more
twibble tibble
twibble tibble
Five stars is not enough. The service I have received from Dan at Edemo has been exceptional!My... first contact with Dan was via email. Dan replied promptly and gave a very detailed and thorough response and could not have been more helpful.When the bike was ordered and the deposit paid I received an email with a product code and delivery date. The bike was built and delivered on the promised dates. Dan very kindly delivered the bike to me in person and gave a detailed handover. There was a small issue with one of the bikes batteries which was not the fault of Dan. Dan rectified the issue very quickly and had the replacement battery couriered to me by one of his team lightning quick!I am delighted with my purchase and could not be happier with the service and care I have received. Dan genuinely cares about his products and customers and goes out of his way to provide a professional service. I would happily recommend Dan and Edemo bikes to anyone.Thank you Dan and family for a truly fantastic service. The bike and customer care have made my family and I very happy.read more
casper payne
casper payne
Fantastic service and knowledge of electric bikes
Martin Slater
Martin Slater
If you want to buy an R&M bike this is the place to go. Not only can you see the bike here, you can... also try it too. Dan lives and breathes these machines and the service, delivery and set-up is first class and sets Edemo apart from other e-bike retailers. I would not hesitate to recommend to anyone interested in finding out more about these wonderful bikes!read more
Alison Carnwath
Alison Carnwath
I had superb advice and service from Dan at Edemo. I would recommend him highly. A good... entrepreneurial business and a personal touch.read more
Mike Fuller
Mike Fuller
Brilliant service all round from all involved. Would definitely recommend.
Kish SL
Kish SL
Great Reise & Muller bike and great service from the team at Edemo. A special thanks to Dan who... gave great advice on the bike without any hard selling. A pleasure to deal with and would highly recommend.read more
Jim Gant
Jim Gant
Amazing place with top quality bikes and super service. Dan was incredibly helpful. Can't... recommend this place enough, just need to dig out that Gary Fisher video. ⭐️⭐️⭐️⭐️⭐️read more
alex Albu
alex Albu
Great service received from Dan/Edemo on buying ex-demonstrator e-bike/Nevo. What a lovely piece of... german engineering at great value. Very knowledgeable and likeable shop owner/Dan who has set the bike up and explained all details to me. Looking forward to cycling this gorgeous machine.read more
C.S. Pattinson
C.S. Pattinson
Popped into edemo Ebikes, Nailsworth and got top class service from Dan! I had a demo ride on 3 R&M... ebikes...all very impressive, stylish and very tempting!Thank you so much for all your advice and help Dan!Chris.read more
Archie Powis
Archie Powis
Great day on the rental bikes. Top quality service from Dan the owner including tuition on how to... use the bikes and an organised route which factored in some great views and food stops. It was so easy using the bike modes to go up the hills and our 25 mile route was fantastic. Would definitely recommend as a great day out. Thanks again.read more
Bruce Porter
Bruce Porter
Just rented e bikes for the day. Very Friendly and knowledgable service - with top notch and well... maintained e-bikes.Lots of suggested routes in the local area - avoiding main roads and using quiet side lanes.With E bikes, my son and I tackled 70km in the day with ease - and Bike batteries lasted us all day.read more
Next Reviews