People say to me that “electric bikes are cheating”

All your Riese & Muller e-bike questions answered

People say to me that “electric bikes are cheating”

By Dan Radford, EDEMO Electric Bikes

We loved making this short film with Rufus and his trusty companion Alba. Rufus was a cyclist at heart, but became a hiker when his dog came along. Little did he know how much an e-bike would transform his adventures.

Watch it for yourself, I hope you’ll enjoy it too.

#VentureBeyond #EDEMO #RieseandMuller

Rufus and Alba ride ‘on and in’ a Riese & Müller Load 60 touring in Tundra Grey with the GX pack, 1000Wh dualbattery, high sides, tarpaulin and SmartphoneHub.

If you have any questions about Riese and Müller e-bikes, like Rufus was riding, please download our electric bike buyer’s guide or call us on 01453 834300

Download our Riese & Müller E-BIKE buyer's guide

Riese & Müller UK Experience Store & Cargo Hub

EDEMO Electric Bikes
14 Mill Yard,
Nailsworth,
Gloucestershire,
GL6 0AG

Help & Advice: 01453 834300

Quick Links

ABOUT EDEMO

Ann D.

13:56 04 Jul 22

Great experience. I was not sure whether this was the time to buy or not. Dan was informative without being pushy. Also really proactive to get me the bike I wanted. The handover process was good and the follow up email made it clear that if I had any questions or concerns they would offer ongoing support. Dan was knowledgeable and reassuring. I would really recommend.

Hayley L.

16:33 02 Jul 22

Excellent service. Great advice. Friendly, knowledgeable and great rapport. Love the bike. Thank you.

Bruce F.

19:12 28 Jun 22

I recently traded in a bike with Dan at Edemo and we came to a agreement on the dealVery easy dealing with Dan and he tells you everything you need to know about the new bikeHe’s very upfront no worries about anythingHe also follows up with an email to see if you are getting on ok with the new bike

Ron G.

10:05 27 Jun 22

I would highly recommend EDEMO bikes they go that extra mile that otherbike shops don’t seem to do anymore.Great service great value great products look no further your in safe handswith EDEMO.

Roger M.

09:37 20 Jun 22

I've been obsessed about Riese & Muller e-bikes for years, so it's been brilliant to finally get hold of my own - with the help of Dan and the Edemo team. It's been well worth the wait!

Brendan M.

11:15 13 Jun 22

If Carlsberg made Electric Bike Outlets !Travelled quite a way to visit EDemo, as they had the complete R & M model range, although I was already focused on my choice, and wished to see / try it ( Homage ).Dan and his team are extremely knowledgeable, and approachable. No sales baloney .I was initially visiting to just see and try.They pre-built this bike to the specifications I wished for, as they had it in stock, apart from the “comfort” option - so the swept back handlebar & more comfortable saddle we’re sourced from additional stock.Once briefly ridden, it was a no-brainer as to taking it away.Only ventured out 3 times so far - but what a piece of kit!Not cheap, but the adage “ you get what you pay for” has seldom been more accurate.Would I buy from them again? Without doubt.Now for the tricky bit : to update the Wife…….

Andy G.

11:20 31 May 22

Had a first class experience with Dan from Edemo. He helped me choose my first ebike. Having booked a test ride everything was ready on my arrival, Dan readily explained what I needed to know about the bikes and after choosing which to ride I was let loose for as long as I needed. The shop is in a great location with massive hills in every direction so the bike had a good test. Once I had decided to place an order Dan covered all the possible options, there was no 'hard sell' at any stage. With the order completed I just had to sit and wait for three months. The bike arrived much earlier and with great comms a delivery was arranged. The handover and set up was very comprehensive and I was not rushed. Once I was happy I was left to admire lovely new bike and decide where the first ride was to be. The bike is totally awesome, the Homage with Rohloff hub and GT pack. I decided not to get the front carrier and bag but prior to delivery had a rethink and got it added. Very glad that I did, it's really useful and looks great. Dan and the Edemo team are highly recommended by me.

Allan D.

19:21 30 May 22

Dan and his team supplied us with a Swing 3 & Load 75 and I must say the whole process was a fantastic experience. Dan's knowledge coupled with his enthusasim for everything electric bikes makes you feel, right from the very start, you are making the correct choice with Edemo. The commuication from all team members is second to none and even though the Load 75 had a few delays, Dan and the team kept us informed of the reason and what the available options were. Delivery/Handover was seamless and thorough and we are so pleased with the R&M product. I would definitely recommend a visit to Edemo to test ride the various products, you won't be disappointed.

Angelo S.

14:23 26 May 22

We bought our first electric bike from these guys and we received an absolutely first class service! Not pushy at all, they took time to explain everything and help us find the most suitable bike for us and one to suit our budget. They literally spent ages explaining the difference between each bike and how they work. They delivered the bike to London and spent time making sure my wife was happy with it and that she was comfortable with all the controls. We have no hesitation in recommending Edemo electric bikes! Keep up the good work team

William T.

08:46 23 May 22

Excellent service and support from the EDEMO Team. Dan and AJ are experienced and knowledgeable about the bikes and are prepared to 'go the extra mile' in helping their customers. The Riese und Muller bikes are pretty amazing too!

Bill V.

13:31 16 May 22

Very straightforward and helpful. Also, the bike is fantastic!

Chris B.

17:12 14 May 22

We are a retired Australian couple who love cycle touring in the UK and Europe. We have recently upgraded our bikes in Australia to Riese & Muller Superchargers and wanted to have the same bikes in the UK. We contacted EDEMO Electric Bikes by email and were delighted with their positive response. We ordered the bikes to be available for our arrival in the UK in late April and they were ready well before we arrived. We negotiated a suitable payment schedule for the bikes and they were delivered to our UK cycling base on a farm just outside Kelso in the Scottish Borders. We are now preparing for our first tour to Culloden and Inverness. We have ridden around Kelso every day since the bikes were delivered and feel very much at home on them. Couldn't fault the service provided by EDEMO. Thoroughly recommend Dan and his team at EDEMO and Reise & Muller bikes.

John B.

09:06 13 May 22

They provide a triple A service. Very helpful. Well worth a visit if you are thinking about buying a quality bike. They delivered to my home, went though all my questions and provide after sales advice. I have no doubt in thoroughly recommending them.

Jonathan W.

07:30 07 May 22

Incredibly helpful staff. Dan was great on the phone going through options and also when we went to test ride. Kept us informed through the ordering process and has been on hand for follow up questions.

Chris M.

14:28 24 Apr 22

A long road back! On April 1st 2021, I broke my femur in a building site accident during renovations at our home. A tough accident at any time - however at 76 potentially life changing. As lockdown eased I was desperate to get fit again and spent time in the gym, however I decided that what I really needed to do was to get back into the outdoors in a safe, secure and manageable way. A bike I decided was the answer! Careful research led me to the Riese & Muller Superdelite as the optimum solution. A bike packed with benefits - well designed, powerful motor integrated with the Rohloff e-14 hub, full suspension, capability for touring and a a degree of MTB territory. I was greatly helped in my final choices by the excellent advice of Dan at EDEMO and by their wide range of helpful You Tube videos. The whole package delivered to my door in Edinburgh by the very helpful AJ with a full demonstration. The Superdelite is not a cheap option - however it is a value for money investment that will get me fit again with a capability to match no end of future adventures.In short the long road back from serious injury has been replaced by a long and winding road to hours of fun and enjoyment in our great Scottish hills! The view below is high above Glencorse Reservoir in the Pentlands. Thanks to the team at EDEMO!

Marcus S.

13:26 16 Apr 22

John A.

15:22 12 Apr 22

From the start Dan at Edemo was extremely helpful with all our queries and advised us with specifications and additions to our Riese and Muller Nevo 3 GT Vario Automatiq.We were very specific in what we required and Dan exceeded himself in supplying all our needs and even directed us when he felt something would not be suitable.On delivery AJ spent ages going through all the finer details of the bikes with both of us explaining each step, changing saddle height and handlebar configuration to suit our needs he was extremely patient and nothing was to much for him even though he still had a 6 hour drive ahead of him.Now that we have our pride and joy these bikes certainly exceed expectations and are truly the Tesla of electric bikes, well worth the extra expense to get the best.They are a pleasure to ride and sail up the hills for some we did not even use turbo and not having to change gears on the automatic was something to get used to but is so much better and easier to ride.Thank you Dan AJ and all at Edemo

Iflung D.

15:18 12 Apr 22

Matthew P.

16:57 31 Mar 22

Very good service. Had a decent chat with Dan to discuss what type of bike would suit me. Bike was delivered within about 2 months (they are built to order in Germany) in person by one of the mechanics who works for Edemo.As for the bike, it is simply superb. Dan said it would be very good, but it is way better than I expected.

Melanie G.

13:56 30 Mar 22

Fantastic shop with fantastic service. A very enjoyable experience especially the test rides to decide which model is the best.

Peter B.

21:25 28 Mar 22

Dan and the team at Edemo have made the purchase of our new e-bikes a pleasure from start to finish. My wife and I paid Dan a visit to try out some bikes. We both enjoy cycling but had never tried an e-bike. Nailsworth is an ideal location for this with plenty of hills to climb. I always do my research beforehand, but to me an informed opinion is invaluable and that is exactly what Dan can offer. He listened to our aspirations, asked some questions, and offered his suggestions. And the end result is we have bikes that we absolutely love. Charlie delivered the bikes and spent time setting them up and answering more questions. It’s a real pleasure talking to people who know and are passionate about their product. The 2 hour drive to Nailsworth was time very well spent and I would highly recommend paying Edemo a visit if you are considering buying an e-bike.

James A.

12:30 27 Mar 22

Obviously you’ve already done your homework if you are reading this. Yes Riese and Muller is expensive but that old clichè you get what you pay for is so very true when picking this brand.If it wasn’t for the assistance of an E-Bike I’d no longer be able to cycle due to my health. So very glad I made the decision to opt for R&M.Edemo just made it a seamless transition. From meeting Dan and test riding various models, which over an hour allowed me to select the Delite. Super Delite would have been the obvious choice on paper. However once ridden I personally found the Delite handled better. Less weight and lower centre of gravity. So very thankful for the ability to test ride.Great service having the bike delivered by AJ, who was very helpful and knowledgeable. Sadly the GPS tracker ( additional purchase and very much recommended) was missing but arrived the following day. With direction was able to fit myself.I’d also recommend the Nyon as this also allows with the use of the Bosch app the E-bike motor being immobilised once the Nyon is removed. With this, the tracker and the two locks I use, it’s actually more secure than my work van!So yes I’d recommend you buy your Riese and Muller from Edemo

Kevin T.

01:07 27 Mar 22

I live in the beautiful north east of Scotland and I do not have a local Riese and Muller dealer, the nearest is some four hours away. However, having spent some serious time looking for and speaking to Riese and Muller dealers, it was clear to me that Edemo, was the company that I wanted to do business with, even though they were 600+ miles away!Dan was great to deal with, he was clear, knowledgeable about the products he sells and made sure that I got the bike I needed, which incidently was not in the size I was going to order!.I had convinced myself, having looked at the size guides, that I needed a certain size frame in the Superdelite, (clearly in my head I am quite leggy!!) and Dan was certain that I needed a smaller frame. He said moreover, if there was any problem, he would just take the bike back and get me the one that did fit. Obviously that wasnt necessary, as he knows his stuff and I trusted his professional expertise, thank goodness, as my new bike fits perfectly!The bike was delivered to me this week, by another extremely professional member of the team, who took the time to go over everything with me, making sure I was familliar with all the controls and how to remove wheels etc, should I ever get a puncture.In all honesty, the service was superb, from start to finish and I could not reccomend them any higher. I trust Dan, Edemo, the Team and I will no doubt be buying another bike for my partner soon, and it will certainly be Edemo that gets my business.

Peter S.

17:59 26 Mar 22

Delivered the bike when stated. Took time to set up the suspension to suit my weight. Explaining everything about the maintenance care and controls and should I need any future information offered phone and online help. Very happy with their service.

Peter S.

18:45 21 Mar 22

Really pleased with the service from EDEMO, I trialled the Supercharger 2 on two separate occasions and asked lots of questions before going ahead. The bike arrived earlier than predicted and appears to have been well set up. It was great to have the personal delivery and handover of the bike which covered everything you would expect. I also have confidence that any future issues or questions I have will be addressed quickly and professionally. I’ve only been out once on the bike so far, very pleased with it, but early days. One issue I’ve had is trying to find saddle bags and in frame bags that fit the bike because of the Thudbuster seat post and the large section cross tube housing the battery. It would be great if bag suppliers would cater for these features. In summary A great all round performance from the EDEMO team.

Russell S.

16:29 11 Mar 22

Good old fashioned service with state of the art products. We have an R&M Superdelite and a Charger3 Mixte and love them

moonwrasse

15:31 11 Mar 22

Buying a Riese and muller ebike from Dan at EDEMO was a delight, he answered all my many questions promptly and efficiently, a few weeks later a personal bike delivery and hand over by Dan himself was a real surprise as I am over the other side of the country to his shop. He has kept in contact answering any questions I had after delivery, it’s rare to find a shop with customer service like this.

Colin P.

10:01 01 Mar 22

We have recently purchased two Riese and Muller E Bikes, this is our second purchase from Edemo over the years and it’s a great experience. The sales process is about buying the right bike for you and not the bike the shop wants to sell and this is a major plus for Edemo, Dan really wants you to have the right bike, he has enormous enthusiasm for E bikes and his product and such a refreshing difference from most bike shops that really have no interest in helping you buy the bike that you need.Despite living some distance away, the buying experience was great, a good explanation of every aspect of E bikes and an excellent chance to try the bikes out. I was kept well informed over the progress of my order and the bikes were delivered, set up for us and a through hand over.Unfortunately our previous bikes from Edemo had an issue, a few months after delivery, I believe you can really judge customer service when something goes wrong rather than when everything goes smoothly. Despite living some distance away the bikes were collected, the issue ( related to an assembly error) was resolved quickly and the bikes returned all within days.Other members of the team are equally enthusiastic about E bikes and an outstanding customer experience. Dan has a series of helpful videos on You Tube which are really useful if your considering a purchase and helpful videos on keeping your bike running great.The Riese and Muller bikes are superb as well!

Richard C.

10:40 28 Feb 22

Edemo are, or were our nearest Riese Muller dealer and we chose them to supply our new ebikes. From start to finish the experience has been great. We visited to decide on the model and specification and were able to test ride similar bikes. The advice we got was sound and professional. Once we decided to order, the process was simple and straightfoward. There was a long wait but this was all to do with the global supply problems existing at this time. When the bikes were ready they were delivered quickly and efficently by Edemo technicians who set them up and also gave us good advice. There are also plenty of informative videos on U Tube that are helpful too. Well done Edemo!

Ansuz

08:36 25 Feb 22

If your looking for a Riese & Muller bike there's no better place to go than Edemo electric bikes. They have all of Riese & Muller's line up that you can get a feel for & test ride, Dan is very knowledgeable & can point you in the right direction if you're unsure of what would suit you.Very happy with my Nevo GT Rohloff, thank you Dan, Jen, AJ, Emma.

Anthony G.

15:37 11 Feb 22

Very good advice and great service

Steve O.

18:22 09 Feb 22

When you shop at Edemo there’s no pressure, you’re encouraged to try all models and drives. They really do go the extra mile to make sure you’re completely happy with the bike you choose. Dan, AJ, Charlie great team, great bikes, great experience.

Keith W.

17:01 31 Jan 22

Excellent friendly helpful service, no pressure sales, plenty of opportunities to try the bikes, top notch bikes.

David M.

06:58 12 Jan 22

Great firm to deal with, highly recommended.

Stephen L.

18:37 05 Dec 21

When I started researching eBikes it quickly became apparent that the bike I wanted/needed was only sold by a select few outlets. EDEMO piqued my interest more than the others due to them being totally and genuinely interested in ensuring the customer is what makes their business and as such looks after them …. not only during the financial transaction but all the time thereafter. I like having the knowledge that should my machine break down then they will come and fix it!! ……. Really nice people to do business with, I have no qualms in recommending EDEMO, none whatsoever.If Edemo do happen to read this, please continue to do what you do…… don’t change a thing.

Paul T.

21:34 28 Nov 21

A really Good ExperienceEdemo offered excellent advice and helped me spec the most appropriate bike, they made it an enjoyable and rewarding experience. The home delivery with handover service is a great touch. I would thoroughly recommend their professional service.

Antony W.

19:23 24 Nov 21

I am a keen cyclist and motorcyclist and have toured Europe on a touring pedal cycle many times. My obsession has always been two wheels.The service I received when selecting, proper testing in the Cotswolds and purchasing the Superdelite GT rohloff with Dan, Jen and AJ at EDEMO has been one of the best most helpful and most of all friendly I have encountered.As specified the Superdelite is an all round bike suitable for touring, country tracks and commuting. It rides and handles far better than I ever imagined and is far superior than many expensive e-Mountain bike’s that never venture on dedicated mountain bike tracks (I know from my old Specialized S-Works mountain bike)I would certainly recommend the optional Fox Float suspension its worth every penny and provides a fantastic ride that you can adjust on the go to suite the terrain.The brakes are equally as good as the S-Works which is amazing on a bike that is 10 kg heavier.On the touring Bosch setting the dual battery range provided over 120 miles over very hilly roads and Forest tracks in Worcestershire.The Rohloff e14 hub gears took a hundred miles or so to get used to but now comes second nature with the luxury of greater gear range and a virtual no maintenance belt drive.The Neon Display combined with my Polar heart rate monitor provides all the information ever needed, although I always get far more miles than predicted.Yes it is an expensive bike like my BMW 1250 GS motorbike, but in return you get quality and product that rides like no other. I have done over 300 miles in three weeks on the Superdeliteand ridden through Wyre Forest, hilly country roads and enjoyed every minuteThank youDan Jen and AJI came to EDemo as a customer and with their help and advice now have three new friends you don’t get that service very often nowadays!!God BlessTony WrightSent from my iPad

Andrew F.

18:24 11 Nov 21

Excellent service from start to finish. Dan explained everything I wanted to know about the bike and went through all the different options, helping me decide on the spec that was right for me - not necessarily the most expensive items!.The ordering process, invoice etc went very smoothly and any email queries were answered at lightning speed by Jen. And then AJ delivered the bike, set it up for me and went through everything from the best front and rear suspension pressure, the Nyon display to even sorting out a small rub on the front disc despite having driven well over 100 miles to get to me and still having to drive back.If you're considering a Riese and Muller then honestly, you really need to give Dan a call.

David L.

15:20 01 Nov 21

Dan and the team at Edemo bikes were friendly and knowledgable He was happy for me to come back with queries and even allowed me to change my spec of my Homage after I had placed my order. I did get back fairly quickly!!I appreciated having the bike delivered The only frustration was the 6 month wait for the bike

Martyn P.

16:23 27 Oct 21

Prior to purchasing a Riese Mueller bike, I ask Dan at Edemo numerous questions via email. He provided quick, informative answers, often backed up with comprehensive, well shot, high quality videos.I visited Edemo and Dan spent almost a full afternoon showing me numerous models which I test rode. At no time was there any pressure for a sale from Dan who is extremely knowledgeable on the full Riese Mueller range.I did purchase one, a Charger3 GT vario, which was delivered by Dan’s colleague AJ, having been kept up to date on build time by the RM website and also Jen at Edemo.AJ spent a couple of hours, explaining everything thoroughly about the bike, on delivery and ensured handlebars and seat etc were correctly set up for me. Again, he was very thorough and was adamant he was happy to stay with me until I was completely happy with everything.In short, I’m 100% happy with the service I received from Edemo. I highly recommend this bike shop!PS: I LOVE the bike!

Bob C.

13:51 11 Oct 21

After looking around extensively and reading plus viewing many many YouTube reviews I decided on EDEMO and the R&M brand as being the most suitable for my needs. In the first instances Dan’s information in YouTube form and also his very comprehensive briefing paper that you can download cleared up many points and doubts. After a brief chat on the phone I decided to visit his shop along with my partner to see and try out the bikes.Have to say his presentation and response to pre prepared questions was really professional, we weren’t rushed and got to try out a try a few bikes. This was the deciding set of factors for me. Someone who understood what he was selling and believes in his product. Conclusion was the Homage was ideal for me and my goals and leisure riding as a road bike (and trails) and fitness machine plus ! my partner elected for the Swing3 which I haven’t planned on, initially.The bikes were both factory orders and came through quicker that expected, and we soon had the technician AJ at our door delivery the bikes and going through the set up and checking the fit etc. Really helpful.Ok, R&M are expensive but I think they are value for money - you might save a bit by lowering the specification but I am glad I went with the ‘fully loaded’ version of the Homage. Riding at night is I have to say is a lot safer than my previous bikes.

Sree K.

17:08 08 Oct 21

Recently bought Reise and Muller Superdelite through Edemo cycles. Dan was excellent with his advice and guidance. Took his Demo cycle twice (on different occasions) to experience the cycle. Really smooth and comfortable to ride. He went through my queries pragmatically and professionally. I ordered the cycle few weeks after, reading up further and going through my discussions with Dan. The cycle was delivered by his colleague AJ at my Home. Kept me updated on all aspects of delivery. Overall very professional and excellent service. Dan has also continued to keep in touch with advice and tips. I would certainly recommend R&M Superdellite, and Edemo for the experience. Have been using it on and off road- a truly different experience from usual electric cycles!! Thank you Dan & Co.!!

Steve T.

20:58 06 Oct 21

If you’re reading this then you are already quite a way on your journey into owing a Riese and Müller bike. No doubt you’ve scoured the internet for info, shortlisted brands and watched umpteen videos just like I did this summer. Let me assist you by fast forwarding to the point where you’ve mentally committed to spending extremely serious money on a bicycle but now need the very best assistance to help you select the right machine, frame size, make comparisons, test ride alternative models, choose only the accessories you need and not the ones you don’t…..and to do all of that in the most friendly, stress free and informative environment where there is no such thing as a silly question, where you are actively encouraged to take another spin just to make sure, where you’ll meet a quite unique owner whose approach is to best understand what you need and help you separate that from what you think you want. And by that I mean Dan will not push the highest spec, most expensive machine at you at all. I made an 8 hour round trip to visit EDEMO from the North West and had a bunch of pre conceived ideas about what I wanted. I’m now the owner of a bespoke Nevo 3 that has been built to my exact spec, delivered to the door by the man who put it together (the wonderful AJ) and given the most comprehensive handover and all for no extra cost. In my experience this is a unique approach to sales and I can only wholeheartedly recommend that you make contact with Dan and take the trip to Nailsworth because quite frankly if you are serious about owning one of these amazing machines then don’t put your time, trust or hard earned cash into the hands of anyone else in the UK.Happy Riding!PS - one personal recommendation: when it comes to selecting which onboard computer display system to go for then choose the Nyon every time if funds allow - the built in GPS is a game changer and once paired with your smartphone and activated via a Bosch app it can also act as another form of lock for your very expensive machine by rendering the drivetrain inoperable once the display is removed and popped into your pocket or bag (effectively becoming an electronic key - there is a one off in app purchase fee of £7.99 for this - peanuts when you think what it might save you!!)

Paul W.

08:14 04 Oct 21

Fast, flexible, friendly and informed. I recently bought a Reiss und Muller bike via EDEMO and they made it super easy, including bringing it to my house to make sure everything was customised to me. Its a meaningful investment in some fairly sophisticated kit, so the personalised experience gave me the confidence to press ahead knowing I could get help from experts. The bike is truly amazing - I've never ridden such a quality piece of kit before. And knowing I have a knowledgeable team behind my choice is reassuring.

Stinky B.

15:23 03 Oct 21

Hi, just like to say what a great experience purchasing my supercharger 2 from Dan and his team at Edemo, after ordering was kept informed upto the time of delivery, I went to pick up my bike from the shop, but Dan offers home delivery, that's not to say you bike is delivered in a big box for you to sort out, they will deliver it personally make sure your bike is how you want it and answer any questions you have, here's looking to clocking up the milesChris

Ian P.

09:29 29 Sep 21

What a fantastic service Dan is a star ... Bikes are fantastic as well!We have been taken by surprise the difference eBikes make ... still doing loads of exercise (well you can choose) but no puffing up steep hills

M G

21:25 21 Sep 21

Buying an electric bike can potentially be a major investment, which is why you want to deal with people who are friendly, knowledgeable, sincere, honest and genuinely interested in giving you the best customer service and deal that they can. You also want to deal with people who are quick in returning calls and answering emails and finding answers to your questions. Dan and his team at Edemo electric bikes ticked all of those boxes. I’m glad I trusted my gut instinct and bought my bike through them, rather than my local dealer. Good customer service like this is unfortunately not always easy to find.

Mike T.

09:21 19 Sep 21

Greg N

16:42 14 Sep 21

Managed the order and delivery of my Riese & Müller load 75. Great advice on “best spec” for my needs, and keeping me informed throughout. Several delays by R&M (not EDEMO’s fault) but the team were very honest and open on expectations.

Deep T.

10:33 09 Sep 21

Came across the EDEMO bike shop by chance, had been considering going electric for a while so went in for more info. Dan was extremely helpful without being pushy, very knowledgeable and had a genuine enthusiasm for the bikes. Was offered a test ride (no pressure), very, very impressed and placed a deposit for a bike the next day. Unlike some bike outlets EDEMO actually provide support for their product, so if you do have any problems they can fix them. Safe to say you can buy with confidence...

John Ferrers D.

09:36 09 Sep 21

Having been encouraged by a friend to look at Riese and Muller bikes, I made contact with Edemo at Nailsworth and arranged for a test ride. In brief the courtesy and help shown by Dan the owner and his colleagues possibly exceeded anything I have experienced in 50 years+ as an experienced chartered accountant and with knowledge of being fully involved in running businesses large and small. The test ride was good and the bike was personally delivered to my home by an experienced mechanic who spent around one and a half hours adjusting the settings and going through all the matters that were needed to explain everything about the bike to me. I have owned bikes for more than 70 years so I am not a novice and was able to ask about the things that were of interest to me. So altogether most impressive and satisfying. (The bike is pretty good to!) So strongly recommended if you are looking for a high quality machine with unbelievable service. I am very pleased with my purchase of the Tinker model.

Chris D.

15:56 03 Sep 21

Fiona M.

14:37 26 Aug 21

Can’t rate EDEMO Bikes in Nailsworth highly enough! Superb service, no pressure to buy. Answered my endless questions and helped me choose the right bike for me. I’m absolutely delighted with it!Thank you Dan, AJ and Jen.Ps. They they also deliver it at no extra cost - fully set up, ran through all the controls again, tweaked the handle bars and seat to give me the riding position I wanted and got me to test ride it again to ensure I was totally happy before leaving!

Anthony M.

11:12 15 Aug 21

It was a bit of a drive to get to their shop, but well worth it. I got a very clear explanation of what I needed to know, and a very useful test ride with no pressure on time. Dan was knowledgeable and helpful, and did not try to convince me that I needed more than I did in fact need. As a result of which I bought a bike from them almost immediately. It was delivered to me some significant distance from their premises a few days later (on a day of my choosing) and the mechanic who delivered it was pleasant, friendly, knowledgeable and helpful. He gave me a full introduction to the bike and set it up for my preferences, which basically took over half the morning. He did not leave until it was satisfactorily set up. First class service. I would not hesitate to recommend them to others. And the bike is great - all that I expected it to be.

Simon T.

08:25 13 Aug 21

Andrew M.

11:33 09 Aug 21

Dan and his team at EDEMO were really excellent, guiding me through the selection and purchase process with expertise and care. My bike was delivered fully set-up and AJ (who made the drop-off) also provided a detailed explanation of all the bells and whistles ensuring I was immediately ready to go!

Geoff W.

19:52 06 Aug 21

Excellent service from knowledgeable staff who know the products inside out. Highly recommended.

Matthew S.

10:39 03 Aug 21

Fantastic experience, great staff! Bike was delivered and a full demo/runthrough of anything you might want to know was given (I have had less thourough handovers with cars). They even helped me with setting up the saddle & pedals I use and made sure I understood and could ride the bike safely. 30 mins after finishing the handover I put the panniers on and left for a week long bike trip, thats how ready for action the bike arrived! The bike itself is fantastic and worth the price, it was easy to ride and is very stable (even with 35Kg extra load). I dont often review; but the service from Edemo was above and beyond anything I thought was possible, highly recommend!

Ian W.

12:34 29 Jul 21

Although not my nearest Riese and Müller dealership, EDEMO have proven well worth the extra effort. Dan is extremely knowledgeable and his enthusiasm is infectious. He set out to get me the bike that best suited my requirements with no hard sell whatsoever.The overall service I received was as good as you could possibly get, I was kept up to date about my bike and the actual delivery by EDEMO themselves was a complete bike, then set up to my preferences - no big box and do it yourself assembly which I much appreciated.I would not hesitate to highly recommend EDEMO to anyone who appreciates extremely good and highly professional service.

James S.

09:50 25 Jul 21

Dan is the owner and gives one great confidence in buying what is an expensive purchase. Delivery was well managed and handover not rushed. I would definitely buy from them again.

Liz W

19:20 20 Jul 21

I have bought a gorgeous bike, pale blue with brown leather handle grips. Haven’t ridden a bike for 30+ years, but it is so easy and the battery assistance on the hills is fabulous. Wonderful staff (Dan) so helpful and walked me through the whole thing. Great to know I can go back for help if I need it and servicing the bike to keep it tip top. Would highly recommend, for inexperienced like me to the very experienced cyclists.

Patrick M.

14:10 19 Jul 21

We arranged to pick up our R&M bikes from Edemo Bristol and cycle back to Cirencester to give them a go, the bikes performed really well and were a joy to ride. Jen and AJ in the Bristol shop were very helpful and we enjoyed a much needed cup of tea whilst AJ ran through each bike and helped set up my Nyon to pair with my phone so we could load our Komoot route for the ride back. Earlier on in the buying process we visited Dan in Nailsworth and test rode different models and Dan helped us through the numerous options before we placed our order which i then changed delaying the delivery date, my fault but you don't order a R&M bike everyday!

Paul W.

15:00 14 Jul 21

We had visited EDemo a couple of years previously when first looking at eBikes. At that time we thought that the Riese & Müller cycles we rather pricey. Having purchased lower priced (but still none the less expensive) eBikes we can now very much appreciate why Riese & Müller are that little bit more expensive. The build quality is excellent, the bikes are solid and inspire confident riding. The bike is now not just something for an occasional ride, it has now become an alternative method of transport around the local area.Dan at EDemo was extremely helpful and enthusiastic about the product and assisted us in choosing the correct cycles and configuration to create the orders. Riese & Müller are built to order. Of course, there is a little bit of a wait while your cycles are being built but once you have an order number, you can easily track where your cycle is in the manufacturing process.Once shipped, EDemo PDI the bikes and deliver them to you, AJ ensures that you know what all of the controls do and tweaks the settings to suit your riding style.As the old saying goes 'You get what you pay for'. I have to say, I'm not disappointed in the slightest and recommend eDemo wholeheartedly.

Kevin G.

15:41 08 Jul 21

Great service from start to finish from Dan, really knowledgeable about e-bikes and gave good advice. Helped me to select the right bike for me as a replacement after my e-bike had been stolen. To top it all off the bike was available and delivered to my home in Wales in less than a week - Really impressed- well done

Paul F.

13:34 07 Jul 21

I have been very pleased with the complete experience of purchasing my e-bike from Edemo. At each stage of the process, I was talking with extremely knowledgeable and technically qualified professionals. Staff were very patient, understanding and very prompt in any form of correspondence.I have bought many leading makes of bikes (including e-bikes), however I have to say that my Riese & Muller Nevo 3 Vario, from an engineering point of view, is superior (I am an engineer) to anything I have bought before.I am extremely impressed by the amount of time which was devoted to helping me make the correct decision on the exact bike to buy because there are so many options to choose from.The delivery (which was some two weeks earlier than promised) was comprehensive. Each part of the bike was explained in detail to ensure safety, understanding of technical knowledge and complete satisfaction with the bike.I have no hesitation in recommending both Riese & Muller and Edemo to ensure complete satisfaction in making such an important purchase.

Louise T.

09:35 07 Jul 21

Super friendly service from Dan, who is incredibly well informed about all things electric-bike, but does the very opposite of a hard sell. He just wants you to get the bike that works best for you, chats you through all the options, explains what it is you're paying for, and what the alternatives are - and I'm absolutely thrilled with the bike I bought.

Julie A.

12:36 05 Jul 21

Very pleased with my Nevo 3 delivered and set up for me by AJ who arrived on time and spent as long as I needed to go through all the info and make sure I was happy with everything following a test ride.Prior to this I visited the shop and was impressed by Dan’s knowledge of all the Riese and Muller bikes and the opportunity to try them. Good communication throughout and a bonus was that my bike was available two weeks before the stated date. So far the Nevo is living up to my expectations, great to ride and easy to manage the technical bits.The only downside is that it’s so nice, I have to be much more security conscious than with my old bike!.

Hugo K.

20:45 04 Jul 21

Bought a bike from EDEMO, ordered last year and delivered personally 4 months ago. Everything great. Well looked after, all questions answered and kept informed at every step.Recommend EDEMO and the bike.

Stephen W.

15:33 28 Jun 21

We are absolutely delighted with our new bikes from EDEMO. Dan’s advice, when we went to see him, was excellent and invaluable. It was great to have lots of time to try a few different bikes and Dan gave us plenty of information and answered all our questions in a very friendly and professional way. He really knows Riese and Müller bikes. The bikes are all very different in how they ride and it is so important to get the right bike for the type of riding you are going to be doing and Dan’s expertise is brilliant to help you make the right decision.Jen’s emails were really informative and helpful.AJ was also great. He took real care and time to sort us out when he delivered the bikes and was brilliant to chat with. He really knows his stuff as well. It was also great to find out from AJ that the EDEMO workshop is in Paintworks in Bristol which we drive past regularly to visit the Grandchildren so that is a great location for us when we need support in the future. We feel certain that your after service care will be as good as your original sales care.EDEMO has a great team.We were also very impressed with the EDEMO website and how informative and helpful it was, which is what brought us to EDEMO in the first place, especially as these were the first electric bikes we have ever purchased..We are sure we will have questions as we get used to our new bikes and it is very reassuring to have your offer of support in the future.We will definitely check out your You Tube channel and have a look on Facebook.Thank you very much. We are very excited and looking forward to some new adventures.

Richard W.

10:55 27 Jun 21

First class service from someone who knows his trade well. Answered all my questions and was really patient. Even delivered my bike over 80 miles and went through all the technical details. Well done Dan

Andy T.

15:11 23 Jun 21

Very helpful, knowledgeable and willing to go the extra mile.

Roland C.

18:40 20 Jun 21

Dan and Jen were friendly, responsive and efficient. Now I've got a bike I love and a good feeling that the people I bought it from are right there when I need them.

Tim De B.

09:34 14 Jun 21

Stuart D.

10:16 13 Jun 21

Excellent company to deal with.professional, good customer service andwould recommend them.

Gerren M.

11:14 11 Jun 21

My quest for an e bike took to me various dealers all of whom wanted to sell me whatever stock they had, or were about to receive. I finally met Dan and immediately the difference in customer experience was evident. I had the chance to try different models and the various options were explained in detail to me. The whole buying process was seamless and I was regularly updated with delivery dates. As I bought my bike for an adventure, I opted to pick it up (I was offered delivery to my home) from their Bristol store where I was given a full explanation of the bike and a really comprehensive fit. I then rode my new bike home via Bristol, Bath, the Kennet & Avon canal to my home in Wiltshire. I am delighted with the bike and have already recommended Dan and the team at Edemo to a number of colleagues and friends.

Hadrian S.

15:37 06 Jun 21

Great service (and the very best bikes) from start to finish. Dan Radford was vey helpful and knowledgable and allowed me to take test rides on the bikes of my choice. We were then able to select from all the options to get the bike that suited my specific needs, and sizing, even down to including non-standard items at my request. The ordering process was clear, smooth and prompt, and a few weeks after placing my order my bike was delivered to my door and set up for me on the spot. Throughout the process there was always some one ready and available to answer any queries I had. Brilliant service and wonderful products. I could say more but I’m off for a ride…

Ian P.

12:34 04 Jun 21

Excellent service from ordering to hand over.Kept me updated on the progress of the bike and Jen opened up the workshop for me to collect my bike on a Saturday.Thank you for your service

Lucy M.

11:11 30 May 21

Ordering during COVID19 was made easier by video. Great advice. They made some changes for me at no extra charge. The delivery was way. Comprehensive instructions given.

Big R.

15:05 28 May 21

Thanks Dan and colleagues. Pleasant and helpful, service with a smile.Had the Ebike a week and rides like a dream.See you around the hills😊

Ray E.

15:34 20 May 21

Bought my first electric bike (Riese & Muller Homage) from this shop. Amazing service and very helpful in selecting this model. Very satisfied

Maudie A.

14:17 15 May 21

Richard E.

08:24 07 May 21

Curious, I visited Edemo electric bikes and tried out some bikes. It was a revelation! I always have loads of questions, and Dan is the ultimate geek but able to explain things in a clear way. He is really engaging and takes pride in finding the right bike amongst the fantastic range that Riese & Müller make (and can be customised) He isn't trying to sell a large fixed stock; it is a very personal service. I live in a hilly area and the eBike has flattened the hills, and I now can go places I would struggle to reach by car. I am retired and my wife and I scaled back to 1 car. After a year, my wife now also has got an eBike from Edemo, so we can go on jaunts together. These are high quality bikes that come at a price, but you really do get what you pay for. I would 100% recommend Dan and Edemo to anyone curious about getting a quality eBike, and needs expert advice without the hard sell.

Andrew S.

10:04 05 May 21

What a fantastic experience - Dan took me through everything I needed to know about purchasing the bike - from frame size to colour and accessories - everything was mapped out including delivery dates and times , Dan personally delivered the bike himself and made sure that I knew all the features of the bike - The bike was just as Dan described perfect - Well done to Dan and his team -

Simon J.

18:35 30 Apr 21

I was supplied with my best ever bike by Dan a rare commodity in that he is knowledgeable, helpful and decent. The bike , a Delite mountain bike, really lives up to its name in that it is comfortable, robust and exciting to ride. I can’t recommend this shop highly enough.

Graham C.

12:45 24 Apr 21

Great bike with great no pressure sales. Highly recommend this dealer if looking for the best (Reise and Muller) then go to the best.

Joss M.

07:24 21 Apr 21

Simply great service from Dan. He really spent the time going through everything both before and after I bought the bike. Fantastic set of impeccably engineered bikes to choose from. Thoroughly recommend.

Rosie D.

12:58 20 Apr 21

Dan has been very helpful from the start. I had to order a bike as they had none in stock in my size but it arrived really quickly. Dan brought it to my home and when through everything I needed to know. I'm having a few problems doing hill starts on the bike but Dan has been helpful with this too.

Albert H.

11:36 18 Apr 21

We went to Dan for our fab R&M bikes because he delivers to your address and sets up the bike for the rider. He arrived with the spotless bikes at a convenient time for us right on time. He was helpful and knowledgeable from the first contact.

jake A.

13:57 30 Mar 21

Dan was enthusiastic, knowledgeable and responsive. The bike is very good too.

Clive R.

15:39 23 Mar 21

Dan was extremely diligent in assessing the best model match to meet my aspirations. I had to be patient while the bike was built but I was regularly kept informed of progress and the final personal delivery and handover by Dan was superb. I live in the North of Scotland.

Anita W.

15:48 20 Mar 21

Dan has a very professional and knowledgeable approach to reise and Muller's e bikes I myself contacted him with my own thoughts to what I wanted and I visited his shop and further to a constructive discussion placed my order with him every step of the process was made so easy by him would recommend anyone sure or unsure to give him a call by the way load 75 Excellent Thanks

Sam F.

18:29 18 Mar 21

I wish all companies had the same level of customer service as Dan and his team at Edemo. The whole process from start to finish was awesome. Even after delivery they're always available to provide support, the how-to videos take it to the next level. A service truly befitting the great bikes from Riese & Muller. Now its time to clock up some major miles on my new Homage. If you're looking for a Riese and Muller, Dan is your man.

David C.

16:46 09 Mar 21

I have just bought a Riese & Muller bike from Edemo Electric Bikes and have found their service to be absolutely outstanding. Everything from my initial enquiry and placing the order to the delivery and after sales service has been first class. I was updated regularly as the progress my order and the bike was delivered to me ahead of schedule. Subsequent questions were answered promptly and with a real understanding of my needs. Dan's knowledge and experience of electric bikes is exceptional. I cannot rate EDEMO bikes highly enough! The summer is ahead and hopefully the Supercharger 2 GT Tourer will be racking up the miles - it is a joy to be riding a bike of real quality!

oscar B.

15:41 05 Mar 21

first class experience buying our Riese and Muller bikes, excellent and informative website, with great communication from Dan with regard to queries and follow-up.

Ian C.

19:21 17 Feb 21

Very happy with the excellent advice and service Dan provided throughout. Edemo is a small company offering a friendly and professional service that I have no hesitation in recommending.

Caroline T.

22:20 07 Jan 21

Fantastic service from Edemo right upto and including delivery. Highly recomended. I love my new bike and the whole process was made so much easier with the help and support I got from Edemo - thanks so much.

Tiggy G.

08:56 25 Dec 20

A great start to new bike rides! Dan gave me good clear advice, without being at all pushy as well as a chance to test ride.My bike is WONDERFUL! I used to ride a lot when I was younger, but since hitting my 60s I've been daunted by the hills. Now I'm riding all over the place again - off to do the shopping (20 minutes away) bringing parcels back in my pannier, or just for the joy of getting out, hills no problem.A huge thank you to Dan who made it all so easy and straightforward.

Jon E.

13:08 18 Dec 20

Always very helpful and accomodating.If you are looking for a Riese & Muller bike - this is the place to go.Visit the shop and you also get to enjoy a trip out to a lovely town in the Cotswold.

Ben W.

16:17 10 Nov 20

A brilliant experience getting my Riese & Müller e-bike. I was able to arrange an extensive test ride of various models, and Dan was extremely capable and answered all my questions. He checked stock availability very quickly and stayed in touch through email all along. He was also never pushy, I guess he doesn’t need to be when the bikes are so good! He’s clearly a great enthusiast for the cause too. He took me through the whole bike when I collected it, including how-to’s on everything necessary. I would definitely recommend.

Brian E.

14:45 12 Oct 20

Such a good experience from beginning to end, Dan gently guided me through the process of selecting and purchasing my new Nevo3, delivered the bicycle in fine shape, and walked me through the features so well. So pleased!

Andrew P.

16:20 05 Oct 20

I more or less had already decided what I wanted when I first spoke with Dan, but he took me through all the options (with his very helpful views} and arranged a test ride, advised on size etc. When the bike arrived (a Delite GT Rohloff) it was immediately PDI'd and delivered to my home (60 miles away) personally by Dan. During set up a small issue arose (nothing Dan was at fault for) which required workshop equipment, so Dan immediately returned to his shop with the bike, made the necessary adjustment and had the bike back with me by 10 the next morning. Overall, unbeatable service and I would recommend Dan and Edemo to anybody. And the bike has now done its first 100 miles. It is just great!

dave F.

06:46 29 Sep 20

Dan provides an amazing service, enormous enthusiasm for the product and great knowledge. Great advice and super efficient service, which goes well beyond the average.... and all with a permanent smile and super friendly manner. I can’t recommend it enough !!

Andrew G.

20:17 27 Sep 20

Our new excellent Riese & Muller bikes first trip around the Isle of Wight in a storm!Fortunately the weather improved for the next 2 days!Thanks Dan for all the advice & great service. Brilliant bikes.

Kelvin R.

09:14 26 Sep 20

I've been meaning to leave this review for a while. Dan's customer service and passion for eBikes is nothing short of excellent. If you're on the fence about an eBike, just do it, because they are the greatest invention since the light bulb and there is no better place to buy one from than Edemo. The level of expertise and after sales Dan will offer is second to none. Ps. Thanks for helping me with my chain!

Ian sutherland C.

15:24 20 Sep 20

Excellent service and advice, above and beyond

Adam P.

13:39 18 Sep 20

Great service, really knowledgeable.

Stephen S.

14:33 06 Sep 20

Many thanks to Dan Radford at Edemo electric bikes for a delightful purchase experience. The dealership is ideally located with immediate access to urban and rural, hilly and flat roads for a comprehensive road test. Dan’s advice on specification was excellent and after a shorter than expected wait for Riese u Müller to make my Tinker the pdi was good and the handover professional. From my experience you can buy from Edemo with confidence.

Fergus P.

10:05 29 Aug 20

Excellent customer service, super friendly and really helpful. Answered all our questions delivered when we wanted the bike and pleasure to buy from. We have the best bike in the world and couldn’t be happier!

Raymond M.

16:08 20 Aug 20

ros M.

21:12 17 Aug 20

I have just bought a Riese and Müller Tinker Vario e bike from Dan at Edemo . He was very helpful , and patient with all my queries , and was very knowledgeable. I was able to try out several models , and felt under no pressure to make a decision .I don’t hesitate to recommend Dan , especially if you are new to e bikes . I felt in good hands .

twibble T.

19:13 17 Aug 20

Five stars is not enough. The service I have received from Dan at Edemo has been exceptional!My first contact with Dan was via email. Dan replied promptly and gave a very detailed and thorough response and could not have been more helpful.When the bike was ordered and the deposit paid I received an email with a product code and delivery date. The bike was built and delivered on the promised dates. Dan very kindly delivered the bike to me in person and gave a detailed handover. There was a small issue with one of the bikes batteries which was not the fault of Dan. Dan rectified the issue very quickly and had the replacement battery couriered to me by one of his team lightning quick!I am delighted with my purchase and could not be happier with the service and care I have received. Dan genuinely cares about his products and customers and goes out of his way to provide a professional service. I would happily recommend Dan and Edemo bikes to anyone.Thank you Dan and family for a truly fantastic service. The bike and customer care have made my family and I very happy.

casper P.

14:24 17 Aug 20

Fantastic service and knowledge of electric bikes

Martin S.

14:09 15 Aug 20

If you want to buy an R&M bike this is the place to go. Not only can you see the bike here, you can also try it too. Dan lives and breathes these machines and the service, delivery and set-up is first class and sets Edemo apart from other e-bike retailers. I would not hesitate to recommend to anyone interested in finding out more about these wonderful bikes!

Alison C.

15:27 12 Aug 20

I had superb advice and service from Dan at Edemo. I would recommend him highly. A good entrepreneurial business and a personal touch.

Mike F.

12:51 07 Aug 20

Brilliant service all round from all involved. Would definitely recommend.

Kish S.

08:29 03 Aug 20

Great Reise & Muller bike and great service from the team at Edemo. A special thanks to Dan who gave great advice on the bike without any hard selling. A pleasure to deal with and would highly recommend.

Jim G.

14:26 17 Apr 20

Amazing place with top quality bikes and super service. Dan was incredibly helpful. Can't recommend this place enough, just need to dig out that Gary Fisher video. ⭐️⭐️⭐️⭐️⭐️

alex A.

14:38 18 Nov 19

Great service received from Dan/Edemo on buying ex-demonstrator e-bike/Nevo. What a lovely piece of german engineering at great value. Very knowledgeable and likeable shop owner/Dan who has set the bike up and explained all details to me. Looking forward to cycling this gorgeous machine.

C.S. P.

17:07 22 Aug 19

Popped into edemo Ebikes, Nailsworth and got top class service from Dan! I had a demo ride on 3 R&M ebikes...all very impressive, stylish and very tempting!Thank you so much for all your advice and help Dan!Chris.

Joanna

22:10 07 Aug 19

Wow!! What a cool experience. I didn’t think I would have as much fun for the hours that we did out on the e-bikes. Really impressed with the ease of riding one of the rental bikes and at how far we travelled without loads of effort. I am now looking into how I can ditch the car and get an Edemo bike for my daily commute😀 Genuinely great shop set up, bike instruction and support and my husband and I look forward to coming back and planning another route soon......

Archie P.

21:53 07 Aug 19

Great day on the rental bikes. Top quality service from Dan the owner including tuition on how to use the bikes and an organised route which factored in some great views and food stops. It was so easy using the bike modes to go up the hills and our 25 mile route was fantastic. Would definitely recommend as a great day out. Thanks again.

Bruce P.

11:08 08 Jun 19

Just rented e bikes for the day. Very Friendly and knowledgable service - with top notch and well maintained e-bikes.Lots of suggested routes in the local area - avoiding main roads and using quiet side lanes.With E bikes, my son and I tackled 70km in the day with ease - and Bike batteries lasted us all day.

Jan G.

19:23 07 May 19

New shop, where you can hire almost brand new Riese & Müller electric bikes (my rented bike mileage was ~50 miles only). Those bikes are massive, modern, stylish and comfortable. Ideal for Cotswold hills.