Posted by Dan Radford on 18th Mar 2021

Would you like to join our team?

EDEMO E-bike Technician

Salary: Up to £25,000 depending on experience

Closing date: 6th April 2021

About EDEMO:

EDEMO Electric bikes are dedicated Riese & Müller eBike specialists offering the world’s best electric bikes from our dedicated Experience Store in Nailsworth and our distribution hub in central Bristol.

Electric bike sales are growing significantly year-on-year, and at EDEMO, we want our customers to experience more than simply an easier commute. We believe in adventure and pushing boundaries, venturing beyond your comfort zone to experience everything the great outdoors has to offer!

As an independent business, we offer a truly bespoke and personal service and pride ourselves on going the extra mile for our customers, offering a no-pressure environment where customers can find their perfect bike. We are a dedicated small team and are now looking for the person who can help us grow the business during this exciting electric revolution.

This position would be perfect for an e-bike evangelist with great technical and customer service skills looking to join a fast-growing company and be part of a great team. If you are energetic, self-motivated and ready to work in a unique and exciting environment then we’d love to hear from you.

The role:

Purpose: To assemble, service and deliver bikes. To act as an ambassador for EDEMO and provide an exceptional customer experience including aftersales advice and support.

Location: Based at our workshop in central Bristol with frequent travel for deliveries and occasional visits to our Nailsworth Experience Store.

Responsibilities:

  • Assembling bikes and completing pre-delivery inspections and associated paperwork.
  • Liaising with customers to schedule bike deliveries
  • Delivering bikes to customers and completing personal set up and handover
  • Ensuring that necessary levels of parts and accessories are ordered and accounted for
  • Providing customers with aftersales support and advice
  • Booking and completing annual servicing at clients homes
  • Ensuring the workshop is clean, tidy and safe at all times
  • Pitching in with anything else that might be needed - we’re a small team!

Person Specification:

Essential:

  • Self-starter with a proactive and problem-solving attitude
  • Qualified to Cytech level 2 or 3 is preferred, although specific e-bike training can be provided for the successful candidate
  • Keen to work in a fast-paced environment where no two days are the same
  • Pride in your work and excellent attention to detail
  • A natural team player and excellent communication skills
  • 3+ years’ experience of working in bicycle maintenance and repair
  • Full clean driving licence

Desirable:

  • Cytech e-bike qualification or experience in e-bike maintenance
  • Experience of Riese & Müller e-bikes

What we can offer you:

  • 37.5 hours per week, days and hours can be flexible
  • Discounts on e-Bikes and accessories
  • 25 days holiday (+ Bank holidays)
  • Comprehensive uniform provided
  • Contemporary working environment

To apply: please email your CV and a covering letter outlining why you would be a great fit for the role to info@edemo.bike (Please note, applications without a covering letter will not be considered)

EDEMO Electric Bikes is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We believe that the more inclusive our environments are, the better our work will be. This position is not limited to those duties in the job description. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of the business.