How to buy an electric bike on the internet

All your Riese & Muller e-bike questions answered

How to buy an electric bike on the internet

The rise of the internet has been great for consumers, giving access to huge choice and the ability to compare products and prices. But this can create massive confusion, and trying to select the right bike and comparing like for like can be almost impossible.

I have used this blog to talk through the best way to go about purchasing an electric bike. And whilst internet research is great, you can’t beat a short-cut to get the answers you need. Whilst I am an authorised specialist dealer for Riese & Müller in the UK, this content is still relevant if you are thinking of buying a Haibike, Specialized or any other brand of electric bike on the market today.

I have split the process into 4 key phases;

Phase 1: Online research supported by product experts
Phase 2: Find a dealer and try some bikes
Phase 3: Specify exactly the bike you want
Phase 4: Delivery, set-up and hand-over

Phase 1: Online research supported by product experts

When I first got interested in electric bikes I spent endless evenings and lunch hours getting to grips understanding how an e-bike works, the different batteries, motors and manufacturers available under the broad term of ‘electric bikes’. Once I thought I understood exactly what I would need, I made my first electric bike from parts I bought on Alibaba, and a donor bike I purchased at Go-outdoors. The research phase took me at least 3 months, but more like a year if I am being honest.

Once built up, the combination of the all the components I had purchased, gave me a bike which was very different to the image I had built in my mind from my reading. But my money was spent, so I made the best of it.

My second bike was made from a conversion kit purchased in the UK but using a popular Chinese motor, controller and battery brand. Again, the idea was good but the application and delivery was poor.

My third bike was a mainstream brand which I bought online from a european distributor offering a great price. The delivery was awful, the bike was ‘lost’ for about a month. When it arrived, it needed building and the ride and feel whilst good, was not what I had imagined. Returning it was not an option as I had covered 20 miles on my first ride and the bike was now used.

I currently ride Riese & Müller Delite GT Rohloff, and none of my previous bikes even come close in ride quality of ride or build. But to get to this point I spent about £10,000 and it took me roughly 4 years. If I had known it would take me this long and cost this much, I would have started by purchasing my dream bike straight away.

I now offer my customers the benefit of the experience and the knowledge I have gained, free of charge. This can help you save a fortune and radically reduce the research cycle, and ensure you get the right bike first time.

Phase 2: Find a dealer and try some bikes

This is when you find out if all your research has been a complete waste of time! It’s unlikely, it will be a complete waste, but there will be a check of reality against the image you have built up of an electric bike. You trip to a specialist e-bike retailer is a critical step, which is missed if buying online, which can help you save a lot of money in the long run.

Plus, it is better to try the bike at your local bike retailler who will be equipped for you to try different bikes, rather than ordering on-line with the view of returning it if it’s not what you wanted. Remember, you will be liable for the cost of return for an item purchased online and it must returned un-used and in it’s original packaging. That doesn’t sound like much of a deal to me.

A lot of the time we find customers arriving to try a particular style or specification of bike, then go on to order something completely different!

We offer our customers the opportunity of a two hour test ride guided by our in house Riese & Müller expert for a cost of £95 which is refunded against the purchase of a new bike. A two hour session like this can be the best way to ride more than one bike in a real world situation and whilst gaining valuable product knowledge.

Phase 3: Specify exactly the bike you want

When buying online, you are essentially looking at stock which has previously been specified by dealers and it is their job to try and work out the most popular configurations and stock these. This is a lot easier when the product range is limited like many of the mass produced brands. For example, you will find each model of bike only comes in one colour way, with one configuration of gears and no options.

Riese and Müller allow you the choice of colours, gears and options so you can choose what you actually wanted. As an example, the Riese & Müller Superdelite/Delite range has 60 different size, colour and gearing variations in the 2020 line-up before you even start to consider the list of options available. So the likelyhood of finding the exact bike you wanted in stock is going to be pretty slim.

Unlike any other manufacturer, Riese & Müller offer customers a factory order option. Factory ordering is a simple process and allows you to specifiy any combination of bike in the catalogue and have it built for you. Once ordered, your bike will likely arrive in the showroom in 3-4 weeks. We specialise in this option as we believe it is important to get the right bike as it is likely to be an investment to last many years.

Phase 4: Delivery, set-up and hand-over

If you have ever bought a bike on-line you’ll know this means booking at least half a day off work to wait for a courier delivery. And when the bike arrives you will need a torque wrench, pedal spanner, allen and torx bits, to fit the pedals, adjust the handle bars, shifters, brake levers. You’ll also need to do a saftey check on the bike to ensure nothing has been damaged during transportation. In addition you will need to understand how a bike should be set-up for the most comfortable ride, including the adjustment of suspension.

As part of our service, we offer to personally deliver bikes up to 2 hours away at no additional charge. We will work with you to find a mutually agreable time for delivery, and when we get to you, we will spend time configuring your bike and running through the controls. Most importantly, we will take away the packaging so you don’t have to deal with the disposal.

Give us a try, you will be pleseantly surprised.

We can be contacted 7 days a week 9am-5pm on 01453 834300. Or email us any questions [email protected] and we will get back to you as soon as we can.

Talk with an e-bike specialist

Talk with one of our helpful e-Bike advisors on 01453 834300 or fill out the form below with your message. We’ll be more than happy to help you in your search for your dream e-Bike.

Many people have been in the position you are now, looking for their dream bike. Be assured that once you get in touch, we will treat you with the best customer service, just like we did for them. Don’t just take our word for it,read what 210 customers say herewith an average 5.0 star Google review rating.

Call one of our knowledgeable advisors on 01453 834300 or complete the form below.

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Riese & Müller UK Experience Store & Cargo Hub

EDEMO Electric Bikes
14 Mill Yard,
Nailsworth,
Gloucestershire,
GL6 0AG

Help & Advice: 01453 834300

Quick Links

ABOUT EDEMO

Tim E.

Bought a Riese & Muller Mountain Delight just over a year ago and it's been absolutely flawless. EDEMO & AJ were fantastic, giving very sound advice and happy to help wherever they could. Any very minor issues were sorted quickly and easily. Now going back again to buy another!

Response from the owner:Thanks Tim - that's brilliant to hear! :)

Clive M.

Very pleased with bike. Expensive but you get what you pay for and R&M are the best.
Good, friendly service from EDEMO

Response from the owner:Many thanks for the kind review Clive. Very much appreciated! Happy riding.

Graham C.

I unhesitatingly recommend you do actually contact and visit EDEMO at Nailsworth. I’m old , recovering from a major heart op and have bad knees !! Having not ridden a bike ( Raleigh Riveiera 🙂) since the late 1970s bikes have moved on a bit 😳🙄😀!! From my first phone conversation with AJ he sounded interested and enthusiastic AND encouraging. This was a huge sum of money for me to contemplate spending, so I truly couldn’t afford to get it wrong. Their website and video reviews of some of their bikes were unhurried, nicely detailed, honest and well explained. I found them immensely helpful. I booked a 1hr demo of the bike I was interested in, shown how to use it, fitted to it, loaned a safety helmet and wobbled off around the car park at first. Then out on a lovely little quiet road fo 1/2 hr out and 1/2 hour back. No sales pressure upon my return, but the smile on my face was probably a bit of a give away 🙂. Anyway, I had 2 more separate 1 hour demos, and finally decided to to purchase. From my first cold call, to my purchase and collection everyone was just hugely helpful and patiently answered all my numerous ‘beginner’s’ questions . I am sure if you are an experienced cyclist EDEMO could communicate everything faster and on a higher level - but for me as an unsure, starting again late in life leisure cyclist this was good ‘ old fashioned helpful service’ at its best. Oh, and no, I’ve not been paid or gifted anything to write this review- it’s just an honest, speak as you find review.

Response from the owner:Thank you for the brilliant review Graham. We're delighted to hear you had a great experience with us and we really appreciate the kind words. Happy riding!

Simon J.

A really helpful and knowledgeable cycle shop. The bike I purchased, after trying a few , which I was able to test ride, is fantastic and great fun. It’s well built, was delivered promptly, and I was given a thorough tutorial on how to use and ride it. I have no hesitation in recommending this cycle shop

Response from the owner:Thanks for the excellent review Simon! Happy riding. :)

Dan N.

Absolutely fantastic, I spent 3 hours test riding various bikes, Dan was very accommodating and the whole team has been great throughout the whole cycle-to-work process, keeping me updated regularly. After sales service has been second to none also, any (minor) issues were resolved very quickly and without quibble, whilst going above and beyond. Thanks all!

Response from the owner:Hey Dan, Thank you so much for your kind words. We're really pleased to hear you had a great experience with Dan and the team. It's wonderful to know we could help you find the right bike and provide good after-sales service. Happy riding!

Robert C.

It was well worth visiting Edemo's Nailsworth premises in person to test ride the R&M Charger4. In particular, I wanted to test a Rohloff equipped model, which was prepared and made available to me. All my queries regarding various specification options and maintenance requirements were answered. AJ provided me with all the information I needed, both at Nailsworth and again when he delivered my new bike a few weeks later. Everyone at Edemo demonstrates knowledge and enthusiasm for the R&M bikes they stock.

Response from the owner:Hi Robert. Thanks very much for the review - hugely appreciated. Happy riding!

Heather J

I have just bought a UBN 6 from Edemo.
I am really pleased with the service, which began with the test ride in Nailsworth followed by a trial of the bikes at home in Bristol, and finally to the delivery and handover.
I am delighted with the bike and would not hesitate to recommend both Riese and Muller and Edemo, who were very patient, friendly, accommodating,knowledgeable and helpful!
Thanks Dan and AJ

Response from the owner:Hi Heather, thanks very much indeed for the review and very kind feedback. We hope you enjoy your UBN 6!

Taz T.

Everyone at Edemo Electric Bikes are really helpful and very friendly and they were very happy to spend a lot of time with me, explaining all the in's and out's and options with their Reise & Müller bikes, of which they stock a wide range. They were happy for me to take any out for a test run in the area, which helped me make my decision, and I came away with a Charge 4 GT Auto, which I am very happy with. Their after sales support is also excellent. I definitely recommend them.

Response from the owner:Thanks so much for taking the time to leave us a review and for the kind words. It's great to hear that you found the test ride useful and that you've got a bike you're happy with. Thank you!

M B

I recently bought a used Superdelite Rohloff from EDEMO Electric Bikes and couldn’t be happier with both the bike and the service. Duncan and his team were both knowledgeable and very responsive, making the whole experience smooth. Even when a small issue came up with a lever (likely from shipping), they offered to pay the repair cost. Their dedication to customer satisfaction truly stands out. Highly recommend EDEMO for their quality bikes and outstanding service—looking forward to many more rides this autumn on my bike!

Response from the owner:Thanks so much for the review and kind words - we really appreciate it. Happy riding!

Richard W.

These guys are very knowledgeable and helpful. I had a test ride and bought the right bike for me. I love it!

Response from the owner:Hi Richard - thanks for the review! We're very pleased to hear you love your new bike. :)

Morgan G.

Just had fantastic service from AJ in Nailsworth. The ebike had lost its power socket cover. Even after prompt and clear email advice from AJ, including posting out a couple of items to try, I failed to restore the cover, I simply took the bike to AJ and he sorted the issue within 10 minutes. Furthermore corrected the brakes, saddle and update the firmware on the gear hub. At no cost. All very quick and no hassle. I particularly liked how I could park in Morrison’s car park right outside the door of the shop. So no stress getting the bike in or out of the car and into the shop.

Response from the owner:Brilliant! Thanks for the very kind review! We'll pass on the feedback to AJ. :)

Kevin K.

I bought a Charger 4 Vario Automatic back in April and have since covered more than 1,350 miles. My use case was a utility bike to reduce my dependence on the car for shorter journeys.
I was a keen commuting and leisure cyclist in my younger years, but I as pretty sure I wouldn’t manage all the journeys I had in mind on my old, but very good, Thorn touring bike.

Most days I hitch up a trailer to the bike and take my two dogs up the hill to the local wind farm. A round trip of 12-15 miles depending on the exact route I take. The trailer weighs 9Kg, and the dogs a further 9Kg each; so a total towing weight of around 27Kg. The total climb for the ride is 250m – 275m, again depending on the exact route taken. At weekends I also do two 14-mile round trips to the church where I minister.

The Charger has been a revelation in that I can do both journeys in a predictable and consistent time, regardless of how tired I am. Sometimes I put in more effort, other times I let the bike help more. In practice, this means I cycle far more often than would be the case with an ordinary bike. I now go out in all weathers and positively enjoy exercising. I feel fitter and healthier as a result.

I did wonder if the Enviolo hub (Vario) would have enough range for my needs, but it turns out to be perfect. If I extend my cycling to longer and more challenging routes, I may feel the need for a wider range of gears, but hopefully I’ll be fitter and stronger by then which will compensate.

The automatic gear box works well. Most of the time I leave the Bosch motor in ”Auto” mode and just pedal. It is nice to be in the right gear every time. There is, however, a lack of involvement in managing the bike, which I do miss. Despite finding the Vario Automatic more than adequate for my needs, if I were buying again, I’d get the Touring or Rohloff model instead.

When buying the Charger I did look briefly at the Load60 as alternative to a trailer for the dogs. I was very taken by the videos of Rufus and Alba on the EDEMO website but decided that being able to transport the bike on the car was more important. In retrospect, having used the bike and trailer extensively, I think I made a mistake. I can count on one hand the number of times I have put the bike on the car and the convenience of a single, albeit slightly longer, bike would easily outweigh the ability to transport the bike occasionally.

Knowing what I now know, I would ideally have a cargo bike for dog walks and future tours, together with a lighter commuting e-bike for other trips, and perhaps a nice folding Birdy bike to take on holiday – I’ll need to start saving!

The team at EDEMO were very helpful during the purchasing process, especially AJ who patiently answered all my questions. Their post-sale support has also been very good.

I highly recommend EDEMO and Reiss and Muller bikes in general.

Response from the owner:Thank you so much for sharing your detailed experience with the Charger 4 Vario Automatic! We're thrilled to hear how it's transformed your journeys. If you ever decide to explore a cargo bike in the future, we’d love to help you find the perfect one. Thanks again for the recommendation and we'll let AJ know your kind feedback!

Trevor H.

A Dream Come True:

My New Nevo4 GT Touring Electric Bike
I recently purchased a Nevo4 GT Touring electric bike and it has absolutely exceeded my expectations. The entire experience, from the purchase to the first ride, has been fantastic.

The delivery was incredibly smooth. The staff at the dealership were friendly, knowledgeable, and took the time to explain all the bike's features. They even delivered the bike right to my doorstep, which was a huge convenience.

The bike itself is a masterpiece. It's beautifully designed, comfortable to ride, and incredibly powerful. The Nevo4 GT Touring is perfect for long-distance rides, thanks to its range and comfortable saddle. I've already used it to explore the countryside and run errands, and it's been a joy every time.

I was particularly impressed with the disc brakes, which provide excellent stopping power, even on steep hills. The bike also handles rough terrain with ease, gliding over cattle grids and potholes without any issues.

One of my favorite features is the panniers, which are spacious and perfect for carrying groceries or other essentials. I've already used them to bring home a full week's worth of shopping, and they've been incredibly helpful.

Overall, I'm absolutely thrilled with my new Nevo4 GT Touring electric bike. It's the perfect combination of style, performance, and practicality. If you're looking for a reliable and enjoyable electric bike, I highly recommend this model.

Response from the owner:Hi Trevor. What a fantastic review! We really appreciate it, thank you, and are delighted that your enjoying your new bike. Happy riding!

Richard S.

My journey from just wanting a e-bike, (cheap Chinese stuff) to purchasing a Riese & Muller Super Delight from Edemo Electric Bikes has been educational. Thanks to Dan and A.J's vast knowledge and sense of humour, I have the perfect e-bike for all my adventures. It was a real pleasure from start to finish. Cheers Edemo. Richard

Response from the owner:Hi Richard, thanks so much for taking the time to write a lovely review for us. Wishing you many happy adventures on your Superdelite!

Steve C.

Great service from AJ and the team. Bike rides like a dream, powerful lightweight motor for when you need it , but great range on the battery.

Highly recommend bike and Edemo.

Response from the owner:Hi Steve, thanks so much for the review. Great to hear you're pleased. Happy riding!

Philip R.

Good service by internet but then I was staggered by delivery; Edemo's courier service couldn't deliver the bike (airfreight and bike battery problem) so they delivered it themselves from their Gloucestershire base to my home in Callander Scotland, the best part of 400 miles. Their Boss of Bikes, AJ arrived on time with my Homage GT Rohloff bike built and ready to go. AJ spent lots of time ensuring I understood the bike and checking all was in order before getting back in his van for the long trip back south. Exemplary service and the bike is pretty good too. Many thanks Edemo.

Response from the owner:Thanks Philip, thanks very much for the lovely review. We've passed on your feedback to AJ. He very much enjoyed his trip up to Scotland! Happy riding on your new bike.

J M A

We bought our Delite & Super Delite E-Bikes in march 2023, and we have not looked back...excellent bikes, never let us down, great service from Dan & co, even been back to have them serviced at Edemo..would thoroughly recommend these bikes and Edemo ;-)

Response from the owner:Thanks for the fantastic review and the picture. It's great to see your bikes out and to hear you're happy with them and are pleased with our service. Thanks again and happy riding!

Michala W.

Bought my new electric bike off Edemo. What a brilliant service they offer, super easy & helpful - nothing to much trouble & delivered it before my holiday to Scotland - can’t wait to get some exploring. Thanks to Dan & AJ

Response from the owner:Hi Michala, thanks so much for the brilliant review. We hope you have a lovely holiday in Scotland and get some good riding done!

Steven D.

Contacted edemo for initially some advice but then purchased a battery cover and travel plate. Came back to me quickly and sorted out all of my requirements. Excellent customer service will use them in future for all my needs

Response from the owner:Lovely to hear, thanks very much Steven!

michael G.

Response from the owner:Thanks Michael!

Paul B.

After having a traumatic experience with our local, now liquidated Riese & Muller agent, we turned to Dan and AJ at Edemo after watching some very informative YouTube videos. The experience with Edemo has been nothing but PERFECT from start to finish which included AJ delivering my Delite4 to my place of work at the other end of the country. AJ personally set the bike up and made sure everything was to my satisfaction before he left. I would STRONGLY recommend Edemo to anyone who is thinking of buying a Riese & Muller bike. Ps I am also extremely happy with the way my Delite4 performs both using it for my work appointments and for leisure rides.
Paul Banning Director, Belle Vue Estates Gateshead Tyne and Wear

Response from the owner:Thanks very much Paul for this review. We've passed on your kind feedback to AJ and we really appreciate your generous words. Happy riding on the new Delite4!

Nicholas M.

Very good service from Edemo. They explained the options of the various bikes from Riese and Muller in detail. The result was I now have the bike that best suits my needs and the very mountainous place I live in on the West Coast of Scotland in the Highlands. They were also able to deliver the bike close to me which was really appreciated.

Response from the owner:Thanks for the fantastic photos and the kind review, Nick. Happy riding!

Ian D.

Great service, very knowledgeable.

Response from the owner:Thanks for the kind words Ian, much appreciated!

Simon M.

A brilliant service, good price and fantastic handover and delivery. Friendly staff who guided me in the right direction for exactly what I needed. Would recommend a Edemo Bikes 100%

Response from the owner:Thanks very much Simon. Happy riding!

Efriandika P.

I just purchased a riese and muller e-bike. It was a excellent service and great quality. It was delivered directly to us in Edinburgh. Dan and AJ are very kind to help us in every aspects. They’re also friendly and knowledgeable. We also got awesome discounts and bonus. Thanks guys.

I am definitely going to purchase another bike at edemo in upcoming months.

Edemo is highly recommended

Response from the owner:Thanks so much for the lovely review! We hope you have many happy rides on your new bike and will pass on your kind feedback to AJ and Dan.

David B.

Excellent Customer service. Friendly, helpful, detailed, knowledgable and unrushed.

Response from the owner:Thanks very much, David, for taking the time to leave us a very kind review - much appreciated.

Nigel H.

I recently purchased a R&M Charger 4 Mixte from Edemo and the whole process was a very enjoyable experience. A friendly and professional service from the initial test rides, through ordering and delivery; Dan and AJ certainly know their stuff. Edemo are to be highly recommended. Well done.

Response from the owner:Thanks very much Nigel. Wishing you happy riding on your new Charger4!

Jayne M.

Incredible service from start to finish. Great drop off and advice from AJ. Thank you Edemo!

Response from the owner:Thank you very much Jayne, great to hear. Happy riding!

Lee H.

Amazing service and great knowledge which was very helpful when choosing the model best suited for me. If you want a high end e-bike this is the place to go to!

Response from the owner:Thanks for the great review Lee, much appreciated. We hope you enjoy your bike. :)

John N.

I thought staff went above and beyond to held me out with purchasing a new charger for my bike . Very impressed. Highly recommended.

Response from the owner:Thanks John, we really appreciate you taking the time to leave us a kind review.

Garth B.

I purchased a bike from EDEMO and throughout every part of the process they were amazing, helping me choose a bike, letting me test all the configurations, ordering the bike and keeping me informed and at the end of this process I’ve ended up with an amazing bike that is perfect for me. AJ was particularly helpful answering my constant stream of questions about the options and bikes available and working with Riese & Müller and Enviolo to enable me to have a special custom build that met my requirements. They even offered to pop to my house to fix an issue I’d caused by me fiddling with my bikes configuration.

I was initially suspicious of the all 5 star reviews but they are totally deserved and I would unreservedly recommend EDEMO for all your Riese & Müller bike needs.

Response from the owner:Thanks Garth, this is brilliant to hear and we'll pass on your kind feedback to AJ. Happy riding!

Will G.

I recently bought a Superdelite and a Homage from Edemo. The quality of the products is a good as you would expect for the price and the service from Edemo was exceptional. Riding electric bikes as capable as the Riese Muller ones is really a completely different experience. I also ride a Thorn Nomad, an excellent comfortable unpowered expedition bike - on long UK rides (50 miles+), I tend to average around 9mph. On the Riese Muller bikes on similarly long rides, I tend to average around 14 to 15 mph in much greater comfort. Going uphill is an easy enjoyable experience leaving you with plenty of energy to crack along on the flat and with very free running wheel bearings, it zips down hills which, with the full suspension, feels very comfortable and controlled even at 35 mph+. If you are thinking of an electric bike and can afford the pricing, the Riese Muller range and service provided by EDEMO are both excellent and well worth it.

As one tends to write a review too soon after purchasing to have really given the bike a good thrashing, I thought I should update this one. I’ve done nearly 3,000 miles on the Superdelite now on all sorts of terrain from hillside to tarmac and have no reason to change anything I have said above. In fact, if I could only keep only one mode of transport (I currently have 3 cars, a lorry, 3 bikes and a gyro plane), the Superdelite would be it. So fill your boots, get a Superdelite Rohloff with all the extras…..

Response from the owner:There's nothing better than climbing up a hill on an e-bike without breaking a sweat! Thanks for the lovely review, Will. Enjoy your bikes :)

John B.

I was looking for a very specific part and received friendly and helpful advice even though I wasn’t initially going to buy anything from them. I eventually did buy something and, as expected from a great business, they were great to deal with and everything was to my satisfaction. Highly recommended for Riese and Muller products. Thank you!

Response from the owner:Hi John, that's great to hear. Thanks very much for buying from us and for taking the time to leave the excellent review.

Andy

I recently purchased a Tinker2 from Edemo online. Even though my purchase was remote the service I received was 1st class. I was offered excellent advice and guidance both before and after my purchase and shipping was really prompt. The bike arrvied set up and in perfect condition. The Tinker2 is a brilliant little bike which i have been using on my daily commute. Its superbly designed and puts a huge grin on my face. Highly recommended.

Response from the owner:Thank you for choosing Edemo for your Tinker2 purchase and for taking the time to share your positive experience! It's fantastic to know the Tinker2 is enhancing your daily commute and bringing a smile to your rides. We agree, the Tinker is a lot of fun! Thank you :)

Ben O.

Edemo bikes' customer service and attention to detail is second to none. I dealt with four different people and every one of them was courteous and helpful. My order was taken quickly and efficiently and the few questions I had, about the various options, were dealt with fast. So buying the bike was a very smooth experience. The very friendly guy who delivered it to me, explained at length how it all worked, and answered any questions that I had. It was an excellent handover experience.

I went on several short rides around the block today, around a small park opposite me, where there is rarely any traffic. I just wanted to get a feel for the controls and various levels of assist. I also fine tuned the saddle and handlebar heights.

All I can say about the actual bike, a Riese & Muller Nevo GT Rohloff, is that it made me feel like Superman! A road around a small nearby park is perfect for testing, because it is spread over a steep hill. I was able to get a good feel for changing the gears to cope with the different inclines, as I went around, and I was amazed how easily I was able to cycle up hill; something which will be so useful in a coastal town with steep roads everywhere. After about 10 minutes of riding, and when I felt confident enough to control it well, I actually found myself enjoying going uphill, more than going down.

I have a small knee problem and was starting to struggle with my ordinary push bike, so this eBike is a godsend. From the short time that I've spent with it, I can tell that it's going to be a life changer. When pain becomes a deciding factor in riding a bike, one starts to ride less, and the difficulty I had, getting over the high bar on my push-bike, was causing me to abandon it at times. Now I'm very confident that I'll be out and about more, enjoying the lovely landscape we have here, and the fresh air.

So thank you to Edemo Bikes for giving me such a pleasant experience - something I'm not generally used to, from UK companies. I hate to say it, but although we have moved on a bit, from the "Fawlty Towers" service that we once had, we still don't generally come anywhere close to other countries. In my opinion, Edemo is an exceptional UK company, with knowledgeable people and excellent customer service. What's not to recommend?

Response from the owner:Thank you for sharing your experience with us. We're thrilled to hear that you've had a great experience with us and how the Riese & Muller Nevo GT Rohloff has positively impacted your cycling, especially with your knee concerns. Thank you for the very kind feedback and happy cycling!

Steven I.

Have to say EDEMO E-Bikes have been exceptional AJ in the Bristol branch was most helpful and knowledgeable
I ordered a Super charger which was delivered home ahead of time
Very pleased thank you all

Response from the owner:Thank you, Steven, for the excellent review. We've passed your kind feedback on to AJ. Happy riding on your Supercharger!

Mike D

From the first telephone consultation with Dan to assist with choosing a Nevo with Nyon giving me honest advice over the new smart system. He also bettered a price match and helped with panniers, locks and supply and fit a tracker.
I used the CycleScheme which was seamless with Edemo with excellent comms from Jen and AJ.
Dan booked me in for an afternoon appointment for the handover which was second to none going over every aspect of the bike from operation, maintenance and setting up the tracker, downloading maps and software updates. Then arranging a delivery (a 4hr round trip) as I couldn’t actually take the bike home that day and AJ delivering it up stairs in my property.
I will take my bike back for servicing etc as Edemo isn’t just a bike shop it’s an ethos to be part of their e-bike community and to be part of your investment as their knowledge, expertise and customer service is exceptional. I feel this purchase will grow into a lasting friendship with all the staff in the future.

Response from the owner:Hi Mike, thank you very much indeed for your very kind review! Really really pleased to hear it. Hope you love your new Nevo and we look forward to hearing about it in the future. Happy riding!

Oliver B.

Had a great experience with Edemo, they brought the bike to us for a demo ride, when the bike did arrive at the shop they spend 30 minutes taking me through all of the different bits of kit and functionality. Will be back in six months for my first service.

Response from the owner:Hi Oliver, thanks very much for your review, we really appreciate it! Enjoy your new wheels!

John W.

After making the arrangements, on Sat 5th August I travelled 110 miles from Ammanford to Edemo's, Nailsworth to view a Reise & Muller Homage with Rolhoff and Gates carbon belt. I was met by AJ one of the employees. The shop was very clean and tidy and full of R&M ebikes. AJ spent the next two hours explaining the bike in detail and ensuring the bike fitted me. There was no pressure to buy but it was the ebike I wanted. Having had other ebikes previously this R&M Homage was on another level. I bought the bike. I have used the bike regularly since and I am now fully conversant with it and enjoying it much more than other ebikes I have owned. I am 80 next month so it will certainly see me out. Thankyou AJ and Edemo for a wonderful personal service. Highly recommended R&M ebike shop.

Response from the owner:Thank you for this excellent review, John. We've passed your kind words on to AJ. Hope you enjoy riding the Homage.

robin T.

Top quality bikes and top quality service.
The perfect combination

Response from the owner:Thanks for the review Robin, much appreciated! Happy riding :)

Mike C.

I recently bought a new e-bike from EDEMO and I couldn’t fault any aspect of the buying process. My first contact with EDEMO was via the excellent website which answered most of my questions about e-bikes and the Riese Muller range in particular. I followed up with email and telephone questions which were answered promptly and helpfully. After that I visited the Nailsworth showroom to see the bikes, and test ride the two I was most interested in buying. The Nailsworth showroom is in a great location with free parking and some ideal roads/tracks nearby to test ride the bikes. All the staff I dealt with were friendly, knowledgeable, and helpful and the handover of my new bike was reassuringly thorough. A premium product needs premium service and that is exactly what EDEMO delivered.

Response from the owner:Hi Mike, thank you very much for this. It was a pleasure to assist you. We really appreciate the kind words and wish you many happy rides on your new bike!

Michael C.

Having just taken delivery of a R&M Superdelite from Edemo, I’m sufficiently impressed to praise both the bike and the supplier.
As anyone contemplating an R&M machine knows, they ain’t cheap. Quite the opposite in fact, they are of the highest quality of design and manufacture, and as I’m discovering, worth the price tag. My first day out on the bike in the Yorkshire Dales was a joy (in spite of the weather). Very comfortable, stable, easy to ride and managed anything my two daughters were riding on their full on MTBs. I have a little more practice to work on the gear shifts and the intricacies of the Nyon display, but overall I was delighted (oh yea) with the SuperD. Liking the seat post and side stand a lot….there are a lot of gates to open in the Dales ;-)
As far as the supplier, Edemo, goes, they too deserve a shout out for excellent service. Their videos leading up to the purchase told me virtually all I needed to know, and what they didn’t, was carefully explained to me by phone; I thank them for their patience (I can be a bit nerdy on the techie stuff). I actually learnt more from their website, than from the main R&M site. Alas, there was a lost small part at delivery, but that was sent next day, so thumbs up to all the team at Edemo.
Although I’ve only had the bike a week, all in all, from original enquiry to delivery of the bike, I thoroughly recommend both R&M and their excellent distributor Edemo; tip top !

Response from the owner:Thank you very much indeed, Michael. This is brilliant to read. It's lovely to hear about your adventures in the Yorkshire Dales on your new bike. We do love it when customers tell us that our content is valuable. Thank you also for the compliments on our service; much appreciated. Happy riding!

Mark E.

It took me over a year to finally purchase a new electric bike. After owning two bad examples a few years ago, I was keen to find a durable, good quality bike. Repeated internet searches finally directed me to the well made and high specification brand Riese and Muller and to the friendly and knowledgeable team at Edemo Electric Bikes. It was reassuring to learn that they are Riese and Muller riders themselves and this gave me confidence in their unhurried advice, given without any pressure to make a snap decision. Home delivery was an added bonus and I am most pleased with my purchase.

Response from the owner:Hi Mark. Thank you very much for taking the time to leave this lovely review. It's fantastic to hear you're pleased with your new bike and happy with the service you received; it was a pleasure to help. Wishing you happy riding!

Stuart P.

I recently decided to buy a Riese and Muller Superdelite and chose to get it from Edemo. I did so because they have produced a series of informative, inspiring and entertaining videos which helped me choose the right model and cement my decision to buy. Having made contact I found the team to be endlessly patient, accommodating and honest about everything even when it wasn't always in their best interest. I had to travel over 200 miles to buy at Edemo but it was worth it to get this level of service.

Response from the owner:Hi Stuart, this is brilliant to hear; thank you. We're always delighted to learn that our content is valuable, and thank you very much for your kind words and for choosing to buy your bike from us.

Ade H.

Hi

I purchased the Novo4 GT Vario step through around three weeks ago. I am a 17 stone overweight 76-year-old, and have absolutely no problem getting around on this bike.
I've managed every hill I come to, and have also managed to get double the mileage it's supposed to do. I did a 40 mile ride a couple of days ago and still add 40% of the battery left.
This bike is a joy to ride, and I really enjoy getting around on it.
Using the batteries auto mode, which rates the battery as being capable of doing around 25 miles. Rarely for devices that are battery powered, this bike actually underestimates the mileage the battery is capable of producing.
Just turning the pedals and letting the bike to all the work, might possibly reduce the range to 25 miles in a very hilly terrain. I however, like to get some exercise in, and although I use the bike in the sense that having an electric motor makes it a lot easier to cycle than a normal bike. This bike makes every ride, a very easy ride.
This is my fourth electric bike, the first two being Halford nasties, my third which lasted for the last nine years being a Kalkoff (German-made and being so reliable, it prompted me to purchase another German bike.
The Reece and Muller N0V0 4, it is very comfortable ride, it has very bright lights, excellent brakes, a built-in lock on the back wheel, thick tyres, an excellent display on the handlebars and overall is very sturdily and very well made.
10/10

Response from the owner:Hi Ade, thank you very much indeed for your review. Some valuable observations, and we're delighted to hear you're enjoying your Nevo4 and are enjoying getting the miles in!

Chris N.

Great experience throughout the process. Definitely recommend.

Response from the owner:Hi Chris, thanks very much for your review, we really appreciate it. Love the photo, looks like a lot of fun!

david N.

Very helpful and knowledgeable. Great high end bikes options.

Response from the owner:Hi David, thank you for taking the time to review us and the kind words. We're very pleased to hear you had a good experience.

ian R.

First class customer service from the whole team at Edemo. We spent hours with Johan test riding the full range of bikes before settling on our preferred options. Communication with Jen about the purchase and delivery was first class. Delivery was exactly as promised and AJ spent time making sure we understood everything at the point of hand-over. A great experience from start to finish and I have every confidence that if I have a problem, Edemo will help sort it 👌

Response from the owner:Hi Ian, that's brilliant to hear thank you. We're very pleased you had a great experience with us. The whole team enjoyed helping you find the right bikes and wish you many a happy ride!

L G.

Dan and Duncan could not have been more professional and knowledgable. Not once did they try a hard sell but genuinely want a customer to get a bike that’s right for them. If you’re lucky enough to find your bike at Edemo you’ll also have new Friends!

Response from the owner:Thanks so much! We really enjoyed helping you to find the right bike, an absolute pleasure. Hope you have many happy rides on your new bike and we're looking forward to hearing and seeing how you get on. Great choice of colour too!

Mark C.

If you are thinking of buying a Riese and Muller bike, the only place to get it from is EDEMO Electric Bikes. Having recently purchased an UBN Five silent, the customer service is second to none. From the initial ordering process with Jen, to AJ delivering the bike and going through the various settings making sure I was happy with everything, they really do care about their customers. The best experience I have had in buying a bike.

Response from the owner:That's fantastic to hear, thank you Mark. We hope you're enjoying your new UBN Five and really appreciate your kind words. :)